This role serves as a key administrative resource to the Vice President, Service Director, and Service Managers, ensuring accurate contract administration, project documentation, customer account management, CRM administration, work order management, warranty administration, invoicing support, collections follow-up, and data integrity across multiple software platforms. Working knowledge of service work orders, proposals, change orders, service agreements, maintenance contracts, warranties, closeout documentation, purchase orders, lien waivers, and billing compliance requirements.