184 Results for

Call Center Jobs in Annapolis, MD

Jobs

Towson, MD7 days ago

$24–$26 Per Hour

Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation. NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.

New!

Washington, DC3 days ago

Utilize strong communication skills to de-escalate challenging situations. Handle a large volume of inbound and outbound calls efficiently.

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Washington, DC2 days ago

$190,000–$235,000 Per Year

A mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

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Towson, MD3 days ago

The area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities.

Annapolis, MD30+ days ago

As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

Crofton, MD30+ days ago

Upper Marlboro, MD10 days ago

$40,000–$50,000 Per Year

Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.

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Baltimore, MD5 days ago

$96,000–$115,200 Per Year

The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.

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Owings Mills, MD1 day ago

$16–$17

We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

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Ellicott City, MD1 day ago

$16–$17

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Ellicott City, MD1 day ago

$16–$17

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Ellicott City, MD1 day ago

$16–$17

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Ellicott City, MD1 day ago

$16–$17

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Ellicott City, MD1 day ago

$16–$17

Middle River, MD30+ days ago

The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the programs procedures regarding payment options, information changes, and violations enforcement. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.

Annapolis Junction, MD14 days ago

Full-time

Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues. Key Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.

Annapolis Junction, MD13 days ago

Full-time

Key Responsibilities of the Outbound Call Center Representative:Make outbound calls to existing (and occasionally potential) customers to inform them about the status of their products or services. In this position, you will connect with current and potential customers, provide exceptional service, and contribute to our company's growth by promoting products and services.

Baltimore, MD21 days ago

$16–$19.61 Per Hour

We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

Baltimore, MD21 days ago

$20–$21.59 Per Hour

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.

Annapolis, MD7 days ago

$16–$18 Per Hour

Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.

Downtown Baltimore, MD30+ days ago

$36,500–$65,000

You must be comfortable making outbound calls and receiving inbound calls daily of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. Inside Sales Representative responsibilities are: Finding new sales opportunities through telephonic sales techniques.

Ellicott City, MD30+ days ago

Full-time

We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.

Greenbelt, Maryland29 days ago

$18–$33.08 Per Hour

Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

New!

Washington, DC1 day ago

$52,000–$94,000 Per Year

Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.

Clarksville, MD10 days ago

Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf. The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.

Owings Mills, MD30+ days ago

Remote

Chesapeake Specialty Care is seeking a customer-focused and detail-oriented Call Center Representative to join our centralized scheduling and patient support team serving patients across multiple specialty practices in the Baltimore metropolitan area. As a key member of our patient access team, you will serve as an important first point of contact for patients, helping coordinate care, manage scheduling needs, and deliver an exceptional patient experience.

Washington, District of Columbia30+ days ago

We are searching for a reliable and detail-oriented Call Center Representative to support daily customer interactions and assist with operational communication tasks at our Washington location. This role works closely with team members to ensure accurate information handling, organized records, and smooth day-to-day operations.

Baltimore, Maryland27 days ago

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.

New!

Washington, DC1 day ago

$1–$2 Per Hour

Responsibilities: Handle a large volume of inbound and outbound calls efficiently. Utilize strong communication skills to de-escalate challenging situations.

BALTIMORE, MD15 days ago

$17.75–$17.75

All candidates under consideration must be located within the contiguous United States and be able to work from home with a dedicated, distraction-free, quiet, and confidential workspace! Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.

Millersville, MD15 days ago

Seeking a team player able to handle high call volume, efficiently use the electronic medical record (EMR) system, schedule patients, verify insurances and referrals, and multi-task. Outstanding communication skills and prior work experience in a fast-paced office setting are a plus.

New!

Alexandria, VA6 days ago

$47,772.01–$71,658.01 Per Year

Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Washington, DC30+ days ago

Remote

This role ensures efficient use of Customer Service Representatives (CSRs), meets service‑level requirements, and provides accurate operational reporting to internal leadership and government program officials. Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.

Washington, DC30+ days ago

We are seeking a Quality & Training ManagerContact Center supports a government‑contracted call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver accurate, consistent, and policy‑compliant service.

Woodmore Town Center, MD30+ days ago

Part-time

Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products! You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift.

Washington, DC9 days ago

$28.58–$46.94 Per Hour

CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required . shifts per 6-week schedule Requires response time of 60 minutes from being called-in Available for 60 hours of on call job responsibilities per week Holiday requirements as outlined in CBAPrimary Duties and Responsibilities.

Washington, Washington, DC.30+ days ago

The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

Washington, DC30+ days ago

We are seeking an Contact CenterOperations Manager to oversee all daily operations for a government contact center, ensuring consistent, high‑quality service delivery across a 24x7x365 environment. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements.

New!

Ft Meade, MD1 day ago

Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.

New!

Hanover, Maryland5 days ago

Maryland Live! has partnered with FanDuel to bring premier sports wagering to our state‑of‑the‑art Sports & Social® venue—a one‑of‑a‑kind sports bar, restaurant, and gaming environment. The Sportsbook Writer plays a vital role in delivering a smooth, accurate, and exciting wagering experience for every guest who visits the Live!

Washington, DC30+ days ago

We are seeking a Salesforce Agentforce Specialist to support a government‑contracted contact center by configuring, maintaining, and optimizing Salesforce Agentforce tools used by customer service staff. Configure and maintain Agentforce features including case management, workflows, routing, and automations.

Washington, DC30+ days ago

This role ensures the platform is stable, secure, and optimized for daily operations, including case management, reporting, workflow automation, and integrations. We are seeking a Salesforce Lead Developer to support a government‑contracted contact center by leading the design, development, and maintenance of Salesforce solutions.

Washington, DC30+ days ago

We are seeking aFederal Contact CenterProgram Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. The Program Manager ensures the program meets contractual obligations, maintains high‑quality service delivery, and drives continuous improvement in processes, technology, and customer experience.

Washington, DC30+ days ago

This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. We are seeking a Knowledge Manager Contact Center to support a government‑contracted contact center by developing, maintaining, and managing all program content used by customer service staff.

New!

Washington, DC1 day ago

$77,000–$202,000 Per Year

You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Columbia, Maryland14 days ago

VBA Supervision - Supervise VBA Trainees in your therapy room Comply with all company policies as outlined in the Employment Agreement, CS Manual and Center Policies documents Collaborate with other professionals for the coordination of care for each individual client Ensure therapy room performance management includes, but is not limited to, appropriate feedback (positive and constructive) and disciplinary action in In accordance with existing policies and procedures. The Lead Clinical Supervisor role is responsible for assessing clients, developing treatment plans, and ensuring the effective training and implementation of individualized programs while leading their therapy room to ensure a safe, happy, and productive environment for staff.

Washington, Washington, DC.16 days ago

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers. Ability to meet deadlines and satisfy requirements from other Engineers and Project Management Responsible for managing a complex, 24x7x365 enterprise operations center including overseeing an operations team responsible for coordinating and tracking all Tier II incidents (across the enterprise) through resolution.

Columbia, Maryland13 days ago

$90,000–$110,000 Per Year

Our Center-Based BCBAs receive a competitive base salary of $90,000–$110,000, based on experience and level, with the opportunity to earn substantial quarterly bonuses to earn up to an additional $40,000 annually through our quarterly bonus program. Clinical Support That Lets You Focus on Care - Enjoy full administrative support with dedicated schedulers, billing specialists, and intake staff—so you can stay focused on your clients, not paperwork.

Columbia, Maryland14 days ago

$90,000–$110,000 Per Year

Annapolis, Maryland13 days ago

Clinical Support That Lets You Focus on Care - Enjoy full administrative support with dedicated schedulers, billing specialists, and intake staff—so you can stay focused on your clients, not paperwork. Our Senior Clinical Supervisor receive a competitive base salary of $110,000, with the opportunity to earn substantial quarterly bonuses to earn up to an additional $40,000 annually through our quarterly bonus program.

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Call Center Jobs in Annapolis, MD

Jobs

Call Center SpecialistIndotronix International Corporation

Call Center SpecialistsAxelon Services Corporation

Data Center Operations & Security Lead (TS/SCI w/ Poly)Jobot

Physician - Emergency Medicine - Greater Baltimore Medical CenterVituity

Luthier - Guitar CenterGuitar Center

Guitar Technician - Guitar CenterGuitar Center

Outside Sales RepresentativeSunbelt Rentals

Lead Software EngineerOneMain Financial

FT Senior Sales Associate Store 010Music & Arts

Music Sales RepMusic & Arts

Music Sales ExpertMusic & Arts

Instrument Sales AssociateMusic & Arts

Music Sales AdvisorsMusic & Arts

Music Sales AssociateMusic & Arts

Entry Level Customer Service Representative (Call Center)The Panther Group

Call Center RepresentativeBrightKey, Inc

Outbound Call Center RepresentativeBrightKey, Inc

Account Service Representative (Call Center) - Outbound Part-TimeMunicipal Employees Credit Union of Baltimore, Inc.

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Municipal Employees Credit Union of Baltimore, Inc.

Call Center Representative (Hybrid)Clearway Pain Solutions

Inside Sales/Call CenterCALL FOR ALL CALL CENTER GROUP LLC

Call Center OperatorLaurel Dental Office

Call Center CoordinatorPrism Vision Group

Call Center Licensed Triage Consultant II - DCLeidos

Receptionist/Appointment Coordinator Call CenterJim Coleman Honda

Call Center Representative – Centralized Scheduling & Patient Support (Baltimore metro area locals only)Chesapeake Specialty Care

Call Center RepresentativeSparkbit 360

Call Center Operator - HealthcareMercy Medical Center

Call Center SpecialistsAxelon

Call Center Customer Service SpecialistAdNet AccountNet, Inc.

Call Center/Front Desk ReceptionistDockside Dermatology LLC

Member Service Representative - Contact CenterUnited States Senate Federal Credit Union

Workforce and Reporting Manager (Contact Center - Federal Con tract)Systems Integration, Inc.

Quality and Training Manager Contact CenterSystems Integration, Inc.

$22–$25/hr + Performance & Sales Bonuses | Woodmore Town Center, MD (Costco Location)Direct Demo LLC

Surg Technl OR Perm CallMedStar Health

Service Center ManagerEmpower AI Inc.

Contact Center Operations ManagerSystems Integration, Inc.

Tier 2 On Call Support 101987iTec

Sportsbook Writer (On-Call) - MarylandLive! Casino and Hotel Maryland

Salesforce Agentforce Specialist (Contact Center - Federal Contract)Systems Integration, Inc.

Salesforce Lead Developer (Contact Center - Federal Contract)Systems Integration, Inc.

Federal Contact Center Program ManagerSystems Integration, Inc.

Knowledge Manager Contact CenterSystems Integration, Inc.

CSX - Senior Associate, Contact Center TransformationPwC

Lead Clinical Supervisor (BCBA) - Center Based - 10k Signing BonusVerbal Beginnings

Enterprise Operations Center Manager (EOM)Empower AI Inc.

Board Certified Behavior Analyst (BCBA) - Center BasedVerbal Beginnings

Board Certified Behavior Analyst (BCBA) - Center Based - 10k Signing BonusVerbal Beginnings

Senior Clinical Supervisor (BCBA) - Center BasedVerbal Beginnings

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