74 Results for

Call Center Jobs in Holyoke, MA

Jobs

East Hartford, CT13 days ago

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. If you're passionate about helping people, enjoy solving problems, and want to work in a role where empathy and customer care truly matter, we'd love to meet you.

New!

Agawam, MA4 days ago

p>Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.

East Hartford, CT24 days ago

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We are seeking Customer Service Representatives to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets through an online consumer portal.

East Hartford, CT30+ days ago

This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment.

As a Customer Care Specialist, you will serve as the first point of contact for individuals seeking information related to social service programs.

East Hartford, CT14 days ago

p>The Customer Experience Associate II reports directly to a Call Center Supervisor and serves as the primary point of contact for families seeking information regarding additional financial assistance programs designed to help cover food expenses during the summer months when children are not in school.

This role requires providing professional, courteous, and accurate telephone support while documenting all interactions and ensuring compliance with established policies and procedures.

Windsor, CT30 days ago

$17.50–$23.64 Per Hour

WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. Processes customer service requests, problem inquiries and fields transactions of high-level complexity within business segment independently and proficiently.

East Hartford, CT7 days ago

Job Title: Call Center / Customer Service We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.

New!

East Hartford, CT5 days ago

East Hartford, CT30+ days ago

$49,126–$63,800 Per Year

p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

East Hartford, CT30+ days ago

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We will rely on you to actively listen to our callers and use excellent customer service skills, compassion and empathy to assist them.

East Hartford, CT13 days ago

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. In this role, you'll assist Connecticut families seeking Summer EBT benefits, providing guidance, answering questions, and ensuring every caller receives exceptional service.

Southbridge, MA30+ days ago

Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Answer telephones, engages clinical staff when appropriate for assistance, keep calls to an average of 4 minutes and consistently handles an average of 100 calls per shift.

EAST HARTFORD, CT30+ days ago

Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of MNX, and all of the major commercial airlines for air haul lift. Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries.

New!

Southbridge, Massachusetts2 days ago

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Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.

Hartford, Connecticut30+ days ago
iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners.

Southbridge, MA30+ days ago
$22.17–$39.91 Per Hour
p>Support the practices by answering telephone inquiries, scheduling appointments, providing clear and informative triaging, assisting clerical call center specialists, offering callers clinical advice, handling medically complicated callers, VNAs, etc. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Springfield, MA30+ days ago
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

East Hartford, CT30+ days ago
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Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.
Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

MA30+ days ago
$17–$20 Per Hour
p>For positions in Washington State, Maryland, or to be performed remotely, click here or copy-paste the link below for paid time off benefits information: https://www.compass-usa.com/wp-content/uploads/2023_WageTransparency_Crothall.pdf.
Full-time and part-time positions are offered the following benefits:
• Retirement Plan • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identify Theft Protection • Pet Insurance • Other voluntary benefits, including: • Critical Illness Insurance • Accident Insurance • Hospital Indemnity Insurance • Legal Services • Choice Auto and Home Program.

Windsor, CT30+ days ago
$152,960–$169,960 Per Year
Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.

New!
Springfield, Massachusetts3 days ago
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Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions.
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

East Longmeadow, MA30+ days ago
Why You Should Join Our Team: East Longmeadow Public School District is committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, ethnicity, national origin, religion, age, gender, sexual orientation, gender identity, disability status and veteran status allows us to serve our communities better. Together, we can continue to build an inclusive work culture that centers equity, encourages empathy, supports belonging, and embraces cultural diversity as an important asset to the overall success of our schools.

East Longmeadow, MA30+ days ago
East Longmeadow Public School District is committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, ethnicity, national origin, religion, age, gender, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. Together we can continue to build an inclusive work culture that centers equity, encourages empathy, supports belonging, and embraces cultural diversity as an important asset to the overall success of our schools.

CT21 days ago
$171,500–$307,500 Per Year
li>Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

CT29 days ago
$144,000–$241,000 Per Year
p>As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

Canton, Connecticut30+ days ago
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Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills.

CT23 days ago
$124,600–$255,900 Per Year
Deloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry.
Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.

Springfield, MA30+ days ago
p>Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including:
• Hiring, directing job assignments • Monitoring staff performance • Coaching, counseling, training • Assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.

East Hartford, CT13 days ago
p>Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X.
Knowledge, Ability and Skill:
Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Bloomfield, CT30+ days ago
Partnering across Enterprise Architecture, Product, Technology, Operations, and business leaders, this role provides architectural direction in complex, fast-changing environments-clarifying options, influencing decisions, and translating business needs into actionable technology strategy. The Senior Architect, Enterprise Servicing shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service, contact center/voice, and supporting operational workflows.

East Longmeadow, MA13 days ago
li>Start computers and set up technology and presentation equipment in all related classrooms before each class, and ensure that computers and related IT equipment are operational, especially in high-tech rooms if needed.
JOB SUMMARY:
The Health Science Center (HSC) Business Assistant is critical to the smooth operation of the HSC and interacts regularly with potential and current students, faculty, staff, and external guests.

MA30+ days ago
$16–$18 Per Hour
p>Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community.

Northampton, MA30 days ago
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Springfield, MA30+ days ago
$156,000–$204,700 Per Year
The SOC is composed of analysts, detection engineers, threat intelligence partners, and automation specialists who collaborate closely with Security Platforms, Security Intelligence, Incident Response, and Engineering teams. You will shape the strategic direction of the SOC, drive operational excellence, and ensure our teams, technology, and processes work seamlessly to protect MassMutual's data, systems, employees, and customers.

Springfield, Massachusetts30+ days ago
Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Center Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations.

Springfield, MA25 days ago
$63,700–$80,000 Per Year
Collaborates with Hospital and Physician Territory Leadership and the Home Office Marketing Team to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase appropriate wound care center referrals. Essential Functions/Responsibilities: Establishes strategic patient growth campaigns for the wound care programs within their territory to plan, coordinate, and execute activities directed toward increasing appropriate patient referrals to the wound care center(s) to ensure Patient First outcomes to all who would benefit.

West Springfield, Massachusetts22 days ago
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Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.

Storrs, Connecticut30+ days ago
li>Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.

East Longmeadow, Massachusetts22 days ago
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Responsibilities: • Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. • In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.

xxx, MA23 days ago
Remote
$78,900–$88,800 Per Year
Responsible for coordinating on training and process improvements with relevant support departments and maintain a close working relationship to foster continuous improvement and support credit union lending goals. Assistant Managers are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.

Springfield, MA30+ days ago
Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.
You Will Be Responsible For:
Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.

Windsor, CT30+ days ago
$73,000–$132,000 Per Year
You will manage the overall health, reliability, and life cycle management for all of the site commodities (material handling equipment, lighting, power distribution, backup generators, fire suppression and notification systems, balers, compactors, compressors, dock doors, HVAC, Over The Road (OTR) trailer fleet, Powered Industrial Truck fleet). You will deliver solutions for challenging problems, work with building leaders to optimize use of material handling equipment, manage external contractors, be on call for emergencies, handle multiple projects and daily activities, and meet tough timelines.

CT14 days ago
$37,440–$44,990 Per Year
p>In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

East Hartford, CT30+ days ago
Job Summary: We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

CT30+ days ago
li>Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance.
The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.

East Hartford, CT30+ days ago
This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.
We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment.

Manchester, Connecticut25 days ago
$19–$35 Per Hour
strong>Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. We’re urgently hiring motivated individuals to join Esler Companies – Renewal by Andersen and grow their careers with our Proximity Marketing Team.

Avon, CT16 days ago
p>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf.
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management).

Agawam, MA21 days ago
Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties: Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner. Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.

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Call Center Jobs in Holyoke, MA

Call Center Specialist CSR - BCS Program MMC Group

Customer Service Representative - Call Center Experience Preferred Braman Termite & Pest Elimination

Customer Care/Call Center Specialist MMC Group

Customer Care/Call Center $21/hr Veterans Sourcing Group

Customer Care/Call Center ^ Customer Care Specialist ^ Inter Veterans Sourcing Group

Call Center Customer Service Representative Waste Management Inc

Call Center/Customer Service Representative in East Hartford, CT 06108 Amicis Global

Call Center / Customer Service in East Hartford, CT 06108 Amicis Global

Call Center Supervisor Conduent Inc

Call Center Specialist MMC Group

Call Center Specialist CSR - EBT Program MMC Group

Call Center Specialist, Harrington Hospital, Southbridge - 40 Hours, Days UMass Memorial Health Care Inc

Logistics Coordinator / Call Center Aviation Focus ON-SITE Sun-Thur 3rd shift UPS

Call Center Specialist, Harrington Hospital, Southbridge - 40 Hours, Days UMass Memorial Health

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.

Inbound Call Center Reps - Financial Transfer Agent Dept. iShare

Call Center Nurse, Harrington Hospital, Southbridge - 40 Hours, Days UMass Memorial Health Care Inc

EMS Call Receiver Global Medical Response Inc

Biometrics (Fingerprinting) Technician - On Call Amentum Services Inc

HOUSEKEEPER LEAD (ON CALL) Compass Group North America

Manager, Contact Center, Residential and Business (Hybrid Schedule) Eversource

EMS Call Receiver AMR

On Call Substitutes Longmeadow Public Schools

Daily On Call Substitute Longmeadow Public Schools

Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu Ltd

PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu Ltd

Business Development Center Associate Customer Concierge Mitchell Subaru

Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu Ltd

MEMBER CONTACT CENTER REP Freedom Credit Union

Welcome Center Specialist Goodwin University

Senior Architect (IT Principal), Enterprise Architecture - Contact Center & Service Transformation The Cigna Group

Business Assistant - Health Science Center Bay Path University

Transfer Agency Contact Center Supervisor iShare

Casual Facilities Service Center Assistant Amherst College

Patient Care Coordinator, Cancer Center IMCS Group Inc

Director, Global Security Operations Center Massachusetts Mutual Life Insurance Company

Center Manager - Treatment Clinic Kaleidoscope ABA Therapy Services

Center Development Liaison Healogics Inc

Senior Banker - West Springfield Memorial Financial Center Bank of America

Senior Banker II - Mansfield Financial Center Bank of America

Senior Banker II - East Longmeadow Financial Center Bank of America

Information Center Assistant Manager, MA or NH ONLY, Remote, Full-Time Digital Federal Credit Union

Message Center Operator Trinity Health

Engineering & Facilities Maintenance Operations Manager - Food Distribution Center - Windsor, CT Target Corp

Senior Mortgage Loan Officer-Home Lending Center relocation The PNC Financial Services Group Inc

Bilingual Collections Agent. iQor Holdings, Inc.

Medicare Sales Supervisor HealthPlanOne LLC

Customer Service Rep - $21.00/hr Veterans Sourcing Group

Entry Level Sales Representative Renewal by Andersen | Esler Companies

Customer Service Lead Starting at 19 hourly Raymours Furniture Co Inc

Customer Service Representative Braman Termite & Pest Elimination

Resume Resources

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.