Key Responsibilities Lead end-to-end CRM projects, including system enhancements, integrations, and process improvementsPartner with stakeholders across sales, marketing, customer service, and operations to gather requirements and translate them into scalable Salesforce solutionsManage project scope, timelines, budget, risk, and resource allocation using formal project management methodologies (i.e., Agile/SCRUM, Kanban, Waterfall, or hybrid)Oversee Salesforce customization, configuration, and integration with ERP and other enterprise systems commonly used in manufacturing environmentsDrive adoption and user engagement through training, documentation, and change management strategies. Partner with training teams to design change enablement plans, documentation, and communications that ensure smooth user adoption.