Service Desk Technician 6757 Metrostar SystemsService Desk Technician 6757VA$50,000–$60,000 / yearYou''ll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Experience Guide (Front Desk Associate) The NOW BethesdaExperience Guide (Front Desk Associate)Bethesda, MarylandThis includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
NewIT Service Desk Technical Lead (Operations) GD Information TechnologyIT Service Desk Technical Lead (Operations)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Leading Tier 0 and Tier 1 IT support operations, including incident management, service request fulfillment, escalation management, knowledge management, and customer support functions.
Desktop Support Technician Howard UniversityDesktop Support TechnicianDC$72,727–$80,000 / yearBASIC FUNCTION: Under general supervision, the incumbent will perform information technology duties and functions of varying responsibility, complexity, and variety to provide assistance to students, faculty, and staff with computer software and hardware in the Howard University College of Pharmacy and Center of Excellence. PRINCIPAL ACCOUNTABILITIES: Under general supervision, the incumbent will perform information technology duties and functions of varying responsibility, complexity, and variety to assist students, faculty, and staff with computer software and hardware in the Howard University College of Pharmacy and Center of Excellence.
Front Desk Agent HEI Hotels and ResortsFront Desk AgentArlington, VAAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. The Sheraton Pentagon City is an upscale hotel located in Arlington, offering stunning views of the Washington, D.C. monuments and situated just one mile from Arlington National Cemetery.
Helpdesk Support Specialist I Na Ali'i Consulting & Sales, LLC.Helpdesk Support Specialist IAdelphi, Maryland$80,000–$100,000 / yearThe Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. Maintain accountability of software licenses and life-cycle replacement documentation for software licenses, life-cycle replacement of end user devices to include computers, printers, laptops, scanners, and other hardware.
NewInformation Technology Support Specialist GD Information TechnologyInformation Technology Support SpecialistAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewIT Service Desk Team Lead GD Information TechnologyIT Service Desk Team LeadBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. In this role you will required to develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements.
Helpdesk Specialist Dhaka Technologies Limited CompanyHelpdesk SpecialistWashington, DCProvide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems for both Windows and Apple, off-the-shelf products such as Microsoft Office, Project, Visio, and Outlook, and endpoint management tools. Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
NewHelp Desk Tier II (DHA) Quadrant, Inc.Help Desk Tier II (DHA)Falls Church, VAExperience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Service Desk Technician (6757) MetroStar SystemsService Desk Technician (6757)Rosslyn, VA$50,000–$60,000 / yearYou'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Sr. Service Desk Technician I (6686) MetroStar SystemsSr. Service Desk Technician I (6686)Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
Operations Manager Skill Level 1 TS/SCI w/poly Peraton IncOperations Manager Skill Level 1 TS/SCI w/polyLaurel, MD$104,000–$166,000 / yearBenefits: Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
NewInformation Technology Support Specialist - TS/SCI w/Poly GD Information TechnologyInformation Technology Support Specialist - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
IT Support Specialist (On Site) EMCOR Group IncIT Support Specialist (On Site)Baltimore, MDOur construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
EUS NEO Technician CACI International Inc.EUS NEO TechnicianWashington, DC$70,800–$148,600 / yearThe End User Support Technician will work on-site incidents and tasks to resolution in a 24/7/365 environment at DHS sites in the National Capital Region (NCR).As an End User Support Technician you're responsible for providing IT support to federal and contractor staff, requiring the highest level of customer service and technical proficiency. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Help Desk Specialist Indigo IT LLCHelp Desk SpecialistWashington, DCThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) Virginia Tech Applied Research CorpSenior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME)Arlington, VAPosition Overview: VT-ARC is seeking a Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) to support enterprise systems engineering, secure infrastructure modernization, classified enclave implementation, and operational transition for mission-critical enterprise communications, network modernization, and cyber programs within TS/SCI environments. The selected candidate will design, implement, and sustain secure enterprise systems capabilities across Windows, Linux, virtualization, directory services, DNS/DHCP/NTP, PKI/certificates, storage, backup and recovery, monitoring, patching, configuration management, and automation.