Service Desk Manager Huntington Ingalls Industries IncService Desk ManagerSpringfield, VA$94,352–$122,000 / yearThe manager anticipates the customer and organizational needs, identifies opportunities for automation and optimization, and ensures the service desk evolves from a reactive support function to a value-driven, performance oriented capability. Working with/across mutli-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to provide notification of issues and courses of action.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Scientific IT Service Desk Manager General Dynamics CorpScientific IT Service Desk ManagerBethesda, MD$131,750–$178,250 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Scientific IT Service Desk Manager General Dynamics Information TechnologyScientific IT Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
IT Service Desk Manager w/TS Clearance TekSynap CorpIT Service Desk Manager w/TS ClearanceWashington, DC$140,000–$210,000 / yearTechnology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.
Service Desk Manager Alliance Defending FreedomService Desk ManagerArlington, VA$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Global Deal Desk Senior Manager Planet LabsGlobal Deal Desk Senior ManagerArlington, VA$142,800–$178,500 / yearAbout the Role: The Global Deal Desk Senior Manager is the key strategic partner between Sales, FP&A, Product, and Legal, acting as mission control for our most complex, strategic customer deals, as well as providing key leadership on emergent pricing and packaging. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
Service Desk Analyst - PLACEMENT StratAcuity Staffing Partners IncService Desk Analyst - PLACEMENTOxon Hill, MD$25–$26 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role: The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
Unclassified Help Desk Manager - Top Secret clearance GD Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Help Desk Manager College of Southern MarylandHelp Desk ManagerMD$55,935–$95,089 / yearCSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSC-Talent SolutionsService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
IT Service Desk Lead- Top Secret Cleared RIVA SolutionsIT Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires strong operational leadership, hands-on service desk management experience, deep understanding of incident management, and the ability to drive measurable improvements in service quality, first-call resolution, knowledge management, and customer satisfaction. Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.
Medical Data Specialist (Front Desk Receptionist) George Mason UniversityMedical Data Specialist (Front Desk Receptionist)Fairfax, VirginiaSHS provides primary care services and health promotion to eligible students at Mason, including, but not limited to, initial and follow-up assessment, history taking, physical exam of patients, utilization of differential diagnosis, appropriate interventions, consultations, and referrals as indicated, and basic emergency treatment and stabilization. The Front Desk Medical Data Specialist is a key member of the Student Health Services administrative team, serving as the first point of contact for students and visitors.
NewFront Desk/ Receptionist Waxing The CityFront Desk/ ReceptionistWashington, District of Columbia$20–$25 / hourThis person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry. ROLE SCOPE AND COMPLEXITY: The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations.
Front Desk - Concierge Professional CirclesFront Desk - Concierge ProfessionalMcLean, VA$19–$21 / hourThis highly visible role combines hospitality, administrative coordination, and responsible for executing daily operations at the Greet Hub while providing best-in-class service to employees, clients, and guests. Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed.
Front Desk Coordinator - Gaithersburg, MD The Joint ChiropracticFront Desk Coordinator - Gaithersburg, MDGaithersburg, MD$16–$18 / hourRanked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500 ® ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp.