May 14, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.
Tysons Corner, Virginia16 days ago
Washington, DC30+ days ago
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Arlington, Virginia30 days ago
Responsibilities: - Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
- Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
Alexandria, VA30+ days ago
During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
Washington, D.C.30+ days ago
This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. - Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations.
Alexandria, VA30+ days ago
Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another persons perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests. The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
p>Responsibilities include but are not limited to: Daily Operations Leadership: Manage the day-to-day staff and operations of a technical help desk, overseeing Incident Management, Request Fulfillment, and Access Management in coordination with Government leads.
Minimum Qualifications:
Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution and 7+ years of experience in Information Technology.
Reston, Virginia30+ days ago
This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
p>Required Skills and Experience: • 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
li>Experience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at.
While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
The role involves managing a highly complex technical environment, encompassing both classified and unclassified systems, with an emphasis on operational continuity, stringent security compliance, and team leadership during critical after-hours periods. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at.
Herndon, Virginia30+ days ago
p>Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to provide leadership and management for our DOJ Call Center operations, which supports the DOJ user community 7 days/week. The Help Desk Manager provides daily oversight and guidance with a team of Help Desk Tier 1 Technicians responsible for consistently delivering customer support that focuses on ensuring the DOJ CIV staff can remain productive and are provided with responses that are technically accurate.
Washington, District of Columbia30+ days ago
This role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs).
The manager provides daily supervision and direction to Service Desk staff supporting users via phone, email, in-person assistance, and ServiceNow. Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Key Tasks & Responsibilities.
Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.
Oxon Hill, MD30+ days ago
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role: The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
Annapolis Junction12 days ago
Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at.
Total Rewards at GDIT:.
The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role:
The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
p>JOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
National Harbor, Maryland22 days ago
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Washington, DC30+ days ago
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
Washington, DC11 days ago
Dhaka Technologies Limited is seeking an experienced Service Desk Manager to lead a customer-focused Technical Service Desk supporting a large enterprise IT managed services environment. The Service Desk Manager will oversee the full lifecycle of IT incidents, service requests, and problems, ensuring timely resolution, SLA compliance, strong customer communication, and continuous service improvement.
Washington, District of Columbia19 days ago
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
Summary: We are seeking a Help Desk Manager to lead day-to-day help desk operations and supervise a team providing both phone and in-person technical support. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Arlington, VA30+ days ago
AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams.
p>Summary: We are seeking a Help Desk Manager to lead day-to-day help desk operations and supervise a team providing both phone and in-person technical support. This role is responsible for ensuring high-quality service delivery across desktop support, user services, and IT troubleshooting within a structured enterprise environment.
Washington, DC30+ days ago
The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Pookela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. POSSIBLE ROLES AVAILABLE INCLUDE: Program Manager - must have 10 years of experience in program management within the federal government IT sector and hold a PMP.
Reston, Connecticut9 days ago
The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
College Park, MD26 days ago
The Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
College Park, MD26 days ago
The Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Silver Spring, MD11 days ago
Qualifying professional pharmacy experience may involve, but is not limited to: Dispensing medications prescribed by physicians and other health practitioners and providing information to health practitioners and patients about proper usage of medications and side effects; Evaluating medication use patterns and outcomes for patients in hospitals or managed care organizations; Performing administrative, consultative, or staff advisory work for a medical facilitys pharmacy program; Planning, monitoring and evaluating medication programs or regimens; Establishing medication-handling procedures for the storage and preservation of medications; Researching medical literature and/or clinical medication information to provide accurate responses to inquiries; and/or, Maintaining all medication records required by law. D., or equivalent doctoral degree and also have one (1) year of relevant experience as follows: (1) planning and executing complex assignments, resolving technical conflicts, and leading multidisciplinary teams to address high-impact, controversial, or precedent-setting issues within a designated area of expertise; (2) coordinating with internal and external stakeholders to ensure seamless integration with broader regulatory programs; (3) ensuring legal, policy, and technical considerations are adequately identified and addressed; and (4) providing scientific or technical guidance on specialized research initiatives and product-specific protocols.
p>The Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. In order to qualify for the Senior Investigator II (Produce) position which falls under the 0696 occupational Series, you must meet the following requirements by 11:59 pm EST on 06/30/2026:
Basic Qualification Requirements: This Investigator job family covers professional positions that conduct inspections in FDA regulated industries and prepare and submit reports accompanied by supporting evidence documenting violations of the FD&C Act and other laws, regulations, and requirements administered by FDA.
p>The Food and Drug Administration is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Recent graduates who have completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution within the previous two years; veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply; or students expecting to obtain a degree or certificate by August 31, 2026 may apply.
p>Education/Relevant Years of Experience: Applicants must meet one of the following education and relevant years of experience combinations to qualify for the International Science Policy Analyst, AD-0601-00, Band E position (GS-15 equivalent): - Bachelors degree in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position AND six (6) years of comparable work in leading international regulatory policy and scientific engagement in medical products, including representing a regulatory authority in high-level foreign government negotiations, interpreting and influencing legislation/policy, and coordinating cross-agency strategy with strong expertise in global public health regulation.
The Food and Drug Administration (FDA) is the regulatory, scientific, public health, and consumer protection agency responsible for ensuring that all human and animal drugs, and medical devices are safe and effective, that cosmetics, foods, food additives, drugs and medicated feeds for food producing animals, and radiation emitting devices are safe, and that all such products marketed in the United States are adequately, truthfully and informatively labeled and safely and properly stored, transported, manufactured packaged and regulated.