209 Results for

Help Desk Manager Jobs in Washington, DC

Jobs

New!

Reston, VA6 days ago

Provide team with data analysis digital collaboration, experience, O365 upgrades 160K machines that needed to be upgraded prior to user migration to Office 365, and review and analysis of user information to schedule weekly migrations. Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs and includes emerging technology and product supportability into design and implementation.

Columbia, MD30+ days ago

$23–$25 Per Hour

Bachelor's Degree in Accounting, Finance, or a relevant field and minimum of 3 years of Accounts Payable experience with a strong understanding of the full AP cycle -OR- High School Diploma and minimum of 7 years of Accounts Payable experience with a strong understanding of the full AP cycle. • Utilize strong working knowledge of 1099 MISC, INT, and NEC forms to generate corrections and ensure adherence to IRS filing requirements.

Leesburg, VA10 days ago

Requirements 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud). Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.

New!

Washington, DC2 days ago

Remote

$41.26–$71.52 Per Hour

The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies, and other IT services. Bachelor’s degree in Computer Science, Systems Engineering, or a related technical field, or equivalent experience with at least 8 years in systems engineering or administration (6 years with a MS/MIS Degree).

Washington, DC20 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Arlington, VA29 days ago

Temporary
Contractor
Full-time

Qualifications: • Requirement - At least 5-7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud. The portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Maryland, MD13 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

Reston, Virginia20 days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

Washington, Washington, DC30+ days ago

$115,000–$150,000 Per Year

The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Ft. Belvoir, DC30+ days ago

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). Core services include cross-domain solutions, secure network access, data management, systems integration, and access relevant reporting across U.S. and multinational platforms.

Fort Belvoir, VA30+ days ago

Full-time

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). CLOVEHITCH is seeking a Help Desk / Access Manager to manage user access to intelligence databases and communities of interest, validate security clearances, troubleshoot access issues, and maintain SOPs.

Fort Belvoir, VA30+ days ago

Full-time

ISC)² Systems Security Certified Practitioner (SSCP) – Qualifies for both Level I and Level II. Cisco CCNA Security – Retired, but still honored if previously earned.

Arlington, VA13 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Alexandria, VA30+ days ago

Oversee the daily operations of the organization's IT Service Desk, providing support for computer systems, networks, applications, infrastructure, help-desk services, databases, and other technologies. For our government customers , Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

Reston, VA17 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

New!

Dulles, VAToday

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Dulles, VA30+ days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Vienna, VA30+ days ago

Full-time

MicroHealth is seeking an experienced Service Desk Manager to provide overall project management of complex, multi-task IT contracts. Key ResponsibilitiesProject Management: Oversee overall project management of complex, multi-task IT contracts.

Washington, DC30+ days ago

$100,000–$175,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Baltimore, Maryland8 days ago

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Reston, Virginia30+ days ago

About the Opportunity: The Deal Desk & Contract Exceptions Manager leads and owns a team that works cross-functionally with Revenue Operations, Contracts, Finance, and Legal to provide strategic deal structuring, pricing governance, and contract exception management in support of the Global Revenue organization. The Manager supports the deal and exception lifecycle by partnering with internal teams on opportunity packaging and pricing strategy; advising on deal economics and risk; and communicating decisions clearly to internal stakeholders and, when appropriate, external customers.

Washington, Washington, DC30+ days ago

$105,000–$115,000 Per Year

We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. The SDM will work closely with users, IT leadership, and cross-functional teams to resolve issues, optimize service desk performance, and implement industry best practices in IT support operations.

Vienna, VA30+ days ago

$40–$55 Per Hour

Lead and optimize IT service desk operations across distributed, high-volume environments. Oversee 9 offshore staff handling network and monitoring alerts.

New!

Washington, DC5 days ago

The AV Support Manager is responsible for managing and delivering enterprise audio‑visual services supporting government facilities, conference rooms, executive meetings, and mission‑critical events. DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients.

Washington, DC21 days ago

$62,000–$80,000 Per Year

The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.

Springfield, VA30+ days ago

The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.). + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

Washington, DC30+ days ago

$150,000–$250,000 Per Year

Clearance: Top Secret / SCI EligibleSalary: $150K-250KPosition Overview: The Program Manager (PM) is the senior leader responsible for overseeing the delivery of comprehensive IT support services, including Tier 0–3 Help Desk operations, desktop and mobile device support, and user credentialing across multiple sites. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services.

New!

Washington, DC6 days ago

Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.

Washington, DC30+ days ago

$110,000–$130,000

Responsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

New!

Washington, DC6 days ago

Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.

Alexandria, VA30+ days ago

$48,000–$52,000 Per Year

Accent Homes is a 50+ year, family-owned property management firm in Northern Virginia that treats rentals over $2,000/month like investments, so owners grow their wealth without getting dragged into daily management. We manage with a business mindset: clear math, strong communication, and serious owner protection (21 day lease guarantee, tenant replacement, rent protection, damage and eviction coverage).

Falls Church, Virginia30+ days ago

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person.

Herndon, VA25 days ago

Manage the 24x7x365 Enterprise Operations Center, utilizing enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, SolarWinds) to proactively identify and resolve issues before they impact end-users. This leader will ensure Total Ticket Ownership (TTO) across all tiers, manage critical incident response, and oversee the availability of servers, networks, and automated monitoring tools (e.g., Splunk, SolarWinds).

Washington, Washington, DC.30+ days ago

The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

Falls Church, VA30+ days ago

Contractor

About CORTEK: Founded in 2003, CORTEK is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in Chemical, Biological, Radiological, and Nuclear (CBRN) defense, Weapons of Mass Destruction (WMD) terrorism prevention, Counter-WMD (CWMD) support services, and Freedom of Information Act (FOIA)/Privacy Act support. Our proven track record includes 12 years of incumbency on DOS contracts supporting WMD threat mitigation and consequence management programs, as well as comprehensive support for the Defense Threat Reduction Agency's (DTRA) technical and strategic objectives across Physical and Biological Sciences, Engineering, Policy, and Operations.

Lansdowne, Virginia8 days ago

$20–$26

As we open a brand-new location in Lansdowne VA, we are seeking a warm, organized, and reliable Front Desk Receptionist / Optometric Technician to become a key part of our growing team. If you are excited about working in a brand-new office, enjoy both administrative and clinical responsibilities, and want to grow with an expanding private optometry practice, we would love to meet you.

Manassas, VA21 days ago

Full-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.

Ellicott City, MD29 days ago

$17.15–$20.15 Per Hour
Part-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Vienna, VA30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.

Gaithersburg, MD30+ days ago

Full-time

Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp.

Alexandria, VA30+ days ago

Full-time

Washington, Washington, DC19 days ago

$80,000–$100,000 Per Year

This position requires strong leadership in enterprise IT service environments, a data-driven approach, and a proven ability to enhance service quality, optimize operational processes, and build high-performing teams. Overview: GovCIO is seeking an experienced Service Area Manager (SAM) to lead and oversee Customer Service Center (CSC) operations supporting a large federal client in Washington, DC.

Quantico, VA30+ days ago

Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Core Competencies:Service desk leadership | Incident management | SLA compliance | Knowledge management.

Washington, DC30+ days ago

$115,000–$195,000 Per Year

Salary: $115-195KPosition Overview:The Technical Program Manager (TPM) serves as the senior contractor lead responsible for overseeing the execution of all activities under the USG Network Operations Center (NOC), Service Desk (SD), and Network Operations and Security Center (NOSC) coordination contract. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services.

Sterling, VA30+ days ago

Part-time

Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team.

Washington DC, Washington DC30+ days ago

This role directs analysts and programmers, leads system problem-solving with new technology, provides on-site technical direction, and coordinates across CBIIT programs to ensure effective delivery of biomedical informatics services. The Health IT Manager I oversees task groups and provides technical authority within the CTRO and Clinical Trials Reporting Program (CTRP).

Washington, District of Columbia21 days ago

Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Alexandria, Virginia27 days ago

Ashburn, VA30+ days ago

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information). Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies.

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Help Desk Manager Jobs in Washington, DC

Jobs

IT Project/Program ManagerPlanIT Group

Accounts Payable Specialist (1099 Specialization)nTech Solutions, Inc.

Voice AnalystSystem One

Systems Administrator IVPEAK Technical Staffing

Help Desk ManagerQuadrant Inc

Tier 2- Telecom / Voice Analyst (Cisco Call Manager / Teams Phone)Trigyn Technologies Inc

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk ManagerAddison Group

Help Desk ManagerSiloSmashers

Help Desk ManagerTekSynap

Help Desk / Access Manager - Mid LevelEC Technology, LLC

Help Desk / Access ManagerCLOVEHITCH

Help Desk/ Access Manager (TS/SCI REQUIRED)PROVATOHR INC

IT Help Desk Support & Endpoint AdministratorTechnomics

Service Desk Manager - (TS clearance, SCI eligibility) - OnsiteAkima

Help Desk Lead / SupervisorConverged Security Solutions

Help Desk Technician - Tier 2 (MSP)Solvere One/HouseCall

Help Desk Technician - Tier ISolvere One/HouseCall

Service Desk Manager (Planned Position)MicroHealth, LLC

Desk Side Support Manager (Applications Support)ActioNet, Inc

IT Help Desk Tech IMercy Medical Center

Manager, Deal Desk & Contracts Exceptions | Hybrid | Reston, VAEllucian

Service Desk ManagerGalapagos Federal Systems LLC.

IT Service Desk ManagerMondo

AV Support Manager - IT Service DeskDirectViz Solutions, LLC

Senior Associate, IT Service Desk CoordinatorCorus International

Service Desk Specialist - active TS/SCI clearanceV2X

Program Manager (Cleared)ActioNet, Inc

Service Desk Agent – Tier 3Datawiz

IT Service Desk SupervisorFawkes IDM

Service Desk Agent – Tier 2Datawiz

Front Desk & Executive AssistantCentury 21 Accent Homes

Service Desk Team Lead (Hardware)ITC Federal, Inc.

Integration Service Delivery ManagerManTech

Service Center ManagerEmpower AI Inc.

Project ManagerCortek Inc

Optometric Technician/ Front DeskEye Rx

Patient Service/Front Desk CoordinatorMyEyeDr.

Patient Service/Front Desk Coordinator Part TimeMyEyeDr.

Deputy Program ManagerActioNet, Inc

Front Desk Coordinator - Gaithersburg, MDThe Joint Chiropractic

Front Desk Coordinator - Alexandria, VAThe Joint Chiropractic

Service Area Manager (SAM)Govcio LLC

Service Desk LeadCSV-TAUREAN

Technical Program Manager/Operations Center ManagerActioNet, Inc

Front Desk Coordinator - Sterling, VAThe Joint Chiropractic

Health IT Manager IEDJ Associates,

Retail Front Desk - StehekinGuest Services

Program ManagerDecisionPoint | Cortek

Incident Support ManagerAkima

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