This position requires exceptional attention to detail, strong writing and editing skills, an eye for design, and discretion with confidential information, along with the ability to work tactfully and professionally with certificants, candidates, vendors, Board members, taskforce volunteers, and international stakeholders. Monitor, analyze, and report on certification and recertification program metrics, including application volume, portfolio audit outcomes, candidate incident reports, email ticketing data, and refund activity, and prepare summary reports for the Executive Director.