printers, scanners, broadband modems etc.) to include first and second level diagnosis of problems and repairs of personal computers; Provides technical support to Department's users to include one on one training on use of software applications such as the entire Microsoft Office suite as well as training users on how to access Department software applications from remote sites using communication software; Assures security and integrity of department's local network (on site and remote) by assigning user passwords, user rights and maintaining aspects of the system security of local area networks; Responds to calls from remote sites (to include group homes, apartments and schools), troubleshooting connectivity problems, application problems and installation and upgrading of all hardware and software; Coordinates computer deployment (check the images, checks and updates computer inventory); Conducts research on hardware and software issues and provides solutions; Run repair and diagnostic software on computers; Diagnose and correct network port and connection problems; Installs hard drives, controllers, power supplies, cd/DVD rom drives and memory; Tier 2 Help Desk support, responsibilities including the recording in detail the nature and resolution of all calls; resolving customer problems when possible; educating customers on the ways of keeping the problem from reoccurring; Acts as liaison with City's Help Desk and General Services Representatives; Performs technical support work in Technology Services Division via local area network or remotely supported users; Works closely with computer users, and maintains operating systems software by upgrading new releases, monitoring Input/Output and reconfiguring networks; Conducts system tests and works with ITS staff members to identify and correct deficiencies; Prepares responses to special requests for program information and fulfills monthly, quarterly, and periodic reporting requests, including special reports; Improves communication inside the Technology Services Team; Keeps inventory of the Department's personal computers and associated peripheral devices (e.g. Demonstrated ability to analyze and diagnose computer operations problems such as those encountered in the operation of the Local Area Network; Demonstrated ability to maintain clear and concise problem logs; Demonstrated ability to communicate effectively both orally and in writing with both technical and non-technical personnel; Demonstrated ability to exercise independent judgment in the performance of duties; Demonstrated ability to plan and schedule work; Demonstrated ability to maintain a professional and effective working relationship with users, use good judgment, tact, and be courteous; Demonstrated ability to interpret and implement administrative policy; Demonstrated ability to successfully complete and utilize ongoing training modules and train others.