Supervises tax collection and administrative operations, provides active support to all functional areas, and oversees daily operations in the supervisor’s absence; Performs as team lead by guiding, training, and supporting staff, and identifying operational problems to communicate to management; Coordinates commercial services for bulk payers, paying agents, and tax lien investors, ensuring accurate submission of funds and supporting documentation; Reviews and reconciles commercial data files, generates bulk payment files and tax due reports, and performs data analysis to identify inconsistencies; Collaborates with agency representatives to resolve errors prior to posting and ensures accurate processing of commercial payments; Reviews and researches automated payment file exceptions, makes adjustments, closes batches, prepares refund memorandums, and manually resolves exceptions; Collects, verifies, and posts payments to the County Treasurer’s system, and reconciles daily collections by researching and correcting errors; Prepares accounting documents such as deposit permits, general journals, and refund memorandums, and reviews reconciliation documents prepared by staff; Reviews property tax statements and records, verifies ownership and classification, and advises the public on necessary updates or corrections; Researches erroneous payments, coordinates resolutions with appropriate parties, and fulfills research requests from the public, County projects, tax lien investors, mortgage companies, and tax services; Documents research results, refund and reallocation requests, and public inquiry details in parcel notes, and maintains required supporting documentation; Maintains statutory and procedural knowledge, provides information on Arizona Revised Statutes, protects sensitive information, and supports database input and technical issue resolution. Two years of experience with Pima County as a Tax Collection Specialist II, or another paraprofessional/professional job classification with accounting or finance functions or related position as determined by the department head at the time of recruitment.