Serve as the primary customer service representative for facility users, visitors, and event participants; Mitigate and troubleshoot issues and concerns from customers and stakeholders with little to no supervision; Provide authoritative guidance regarding facility availability, event planning, operational support, policies, procedures, and service options; Build and maintain positive relationships with government, industry, academic, and community partners; and. CPE supports strategic university initiatives by offering flexible, mission‑aligned programs-including short courses, certificate programs, customized federal training, and large‑scale workforce skilling efforts-that advance organizational performance and address emerging national security, defense, and technology needs.