With general direction provided by the Information Technology Supervisor II, the BMC Helix/IT Service Management systems Aministrator performs as the software expert for the Information Technology Service Management (ITSM) systems, which provide SCO with an automated means to document, track and report on information technology (IT) Service Desk, Incident/Change Management, Service Management, procurement, asset management, software licensing/management, and employee self-service. They will serve as primary technical expert responsible for the day-to-day administration, configuration, and continuous improvement of the BMC Helix SaaS platform which operates in a multi-tiered, complex client/server environment using personal computers, a SQL Server database, an Exchange electronic mail server, development, test and production environments/servers, several proprietary software products and web portal.