This role partners with subject matter experts, market leaders, Provider Relations, technology, analytics, and operational teams to define key performance indicators, generate actionable insights, build performance improvement playbooks, and drive execution strategies that improve quality, member experience, affordability, coding accuracy, access, and provider performance outcomes. Design and implement the long-term provider service model strategy, including provider-facing support functions, shared service models, centralized intake, case routing, escalation processes, CRM strategy, provider portals, and service model enhancements.