Required Qualifications: -Associate degree or equivalent experience-Three to five or more years of related banking, client service, operational support, lending support, or small business banking experience Desired Qualifications: -Knowledge of small business banking operations, account servicing, lending support processes, documentation requirements, bank products and services, and applicable policies and procedures obtained through training and experience-Demonstrates strong client service, problem resolution, organization, follow-up, written communication, and interpersonal skills-Possesses the ability to work effectively with clients, Small Business Relationship Managers, underwriting, portfolio management, operations, branch partners, and other internal business lines to support client outcomes-Proficiency with department-specific systems and Microsoft Office applications; experience with Salesforce, Fusion, nCino, Hogan, AFS, WebKYC, or similar systems-Credit support knowledge, broader understanding of risk controls and regulatory requirements, greater autonomy, and the ability to support more complex client relationships and portfolio activity. While not intended to own relationship sales goals or serve as the primary banker, the Small Business Support Specialist plays a critical role in supporting lending execution, maintaining portfolio discipline, coordinating across internal partners, and identifying opportunities or concerns that should be elevated to the Small Business Relationship Manager.