Under the supervision of an Intake Attorney, deliver brief assistance and limited-scope advocacy in relevant situations; Identify and provide appropriate resources, information, and referrals to clients as needed; Prepare closing materials and pre-closing correspondence that provide the above resources, information, and referrals; Respond to time-sensitive matters including but not limited to allegations of abuse and neglect, or issues with urgent deadlines; Clearly communicate with clients and others by phone, letter, e-mail, or video conference, or chat as necessary; Use de-escalation and trauma-informed communications techniques to obtain information from individuals; Respond to and carry out assignments from the Intake Attorneys and the Intake Director, including service request development, client advocacy, and client and contact interviews; Act in accordance with identified Priorities and Goals of DRNY; Organize, update, and maintain the confidentiality of client and case information, as well as electronic data and paper files; Assist in preparing reports to funding sources; Maintain accurate time records and client records, including accurate use of the time keeping system which is necessary for DRNY to meet its programmatic and fiscal responsibilities; Work both independently and with small teams to complete projects within appropriate deadlines; Support DRNY projects and initiatives that foster self-determination, self-advocacy, and coalition building; Participate in task forces, coalitions, and committees as assigned; Participate as needed in special projects, such as outreach and training; Participate in committees, task forces, and other organization-wide groups; May be asked to provide multilingual client support; Perform additional assignments, which may include providing administrative or clerical support, as needed or directed by staff. The Intake Specialist performs a wide range of duties, including the following: Act as the first point of contact with DRNY for Clients; Interview prospective clients, family members, advocacy groups, and others, both in person, electronically, and by telephone; Use information from these interviews to assess the individual's situation and gather facts necessary to identify key issues and which DRNY priorities the issues potentially fall within; Review and summarize incoming written and electronic client correspondence to determine the individual's needs; Obtain client information to assess eligibility for services, consistent with DRNY's programs and priorities; Quickly and accurately input, track, and retrieve case information in a designated database; Work with DRNY staff to identify appropriate solutions for client issues.