Promote best business practices including ITIL, COE (Center of Excellence), KGI (Key Goal Indicators), KSF (Key Success Factors), KPI (Key Performance Indicators), and Action Plans using SMART (Specific, Measurable, Attainable, Relevant, Time-based). Essential duties and responsibilities include the following: Assist with the coordination, prioritization, completion, and implementation of projects originating from multiple sources including the IT department teams (Operations and Development) and other Company departments.