The position oversees the customer operations lifecycle from load tender acceptance and order creation through delivery, issue resolution, performance reporting, and operational follow-up, while partnering across Sales, Pricing, Carrier Operations, Finance, IT, and other Yusen teams to deliver profitable, scalable transportation solutions. This role is accountable for world-class service execution, operational customer relationships, account retention and organic growth, and the performance of managers, supervisors, and teams supporting Truckload, Intermodal, Less-than-Truckload (LTL), and Parcel services.