Screens calls, visitors, and incoming mail; receives and responds to calls received by the division; provides information to the public, including contractors and vendors, by phone or in person to ensure contract compliance and an understanding of division and Authority policies and procedures; listens to questions and interprets and applies regulations, policies, procedures, systems, rules, and precedents according to existing guidelines; responds to general public and staff inquiries and complaints; refers public to the appropriate division source; coordinates or resolves problems when appropriate. Composes, types, edits, and proofreads a variety of documents, including forms, memos, contracts, administrative, staff reports, and correspondence for division staff from rough draft, handwritten copy, verbal instructions, or from other material using a computer; inputs and retrieves data and text using a computer; checks draft documents for punctuation, spelling, and grammar; makes or suggests corrections.