1. Provides effective onboarding services and on-site or virtual training for new or current clients and IOP phlebotomists to ensure all are trained on department/office protocols, procedures and client office policies in addition to test ordering processes, specimen integrity, handling and processing. 4. Coordinates, leads and supports employer focused and outreach events by overseeing client experience from conception through post-event, leading on-site preparations, production, and event breakdown and providing consistent, high-level service throughout all phases of event execution.