Provide onsite deskside technical support for a variety of client/server applications: MS Windows 11, MS Office 365, Windows 365, VDI, Exchange/Outlook 365, Beyond Trust Bomgar, Microsoft Authenticator, iManage, Zoom Workplace, Adobe Acrobat, legal departmental applications, anti-virus software, Intune, mobile smartphones, tablets, and other mobile devices. Under the general direction of the Senior IT Support Manager, the Director of IT Support and according to established Firm policies and procedures, the Support Analyst is responsible for providing efficient and timely delivery of onsite Level 2 desktop support in a Windows 11/MS Office 365 networked environment consisting of 1200+ end-users firmwide, working either remotely or in the office.