Deliver a high level of customer service and experience by proactively identifying needs, responding with empathy and professionalism, resolving issues efficiently, and continuously seeking opportunities to improve satisfaction, trust, and overall engagement across all touchpoints. Essential Job Responsibilities/Duties: * Deliver multi-channel technical and customer support by responding to telephone, email, and web-based inquiries from staff, students, and volunteers regarding self-service applications, tools, and system access.