Education and Experience: Bachelor's degree in Healthcare Administration, Business Administration, or a closely related discipline preferredA minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting requiredA minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment requiredExperience with ECW is strongly preferredA passion for mentorship and team-development, particularly across multiple functional areasA problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organizationProficient PC skillsFluency in Spanish or other languages spoken by people in the communities we serve (where necessary). In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scoresEnsure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systemsCreate a positive and productive work environment to attract and retain staff, providers and membersOversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality.