Senior Manager, Customer Support NAVEX GlobalSenior Manager, Customer SupportLake Oswego, ORWhat you'll bring: 5+ years of experience in customer support, service delivery, or related customer-facing leadership roles3+ years of experience leading and developing a high-performing team in customer relationship roles in a SaaS or technology environmentStrong operational management, process optimization, and analytical skillsDemonstrated ability to effectively manage multiple projects simultaneously, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables and tracking and measuring projects to successful completionFamiliarity with support systems (Salesforce, Gainsight, or similar)The ability to plan, direct and own strategic initiatives with minimal management supervisionHigh level of attention to detail, excellent follow through and reliabilityCulture Agility. What you'll do: Coach and develop a team of Customer Support Specialists to achieve key performance metricsCollect and report metrics specific to team's performanceFocus on customer satisfaction and retention in alignment with defined metric targetsEvaluate and seek to understand the customer satisfaction influencers and ensure teams have the tools, training and processes to deliver a superior customer experienceServe as a point of escalation for customer issuesEnsure teams deliver on key metricsIdentify and implement enhancements to existing internal processes and proceduresHire, lead, and mentor Support professionals fostering a culture of customer advocacy, accountability, continuous improvement and retentionCollaborate closely with Product, Engineering, Customer Success, Implementation, and Sales teams.
Senior Manager, Customer Support NAVEX Global, Inc.Senior Manager, Customer SupportLake Oswego, ORAs a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
Senior AI Builder And Analyst, Customer Support ClioSenior AI Builder And Analyst, Customer SupportVancouver, WA$108,000–$146,200 / yearWhat you'll work on: Designing, building, and continuously refining AI-assisted tools and workflows for Support, Technical Escalations, and Workforce Management, closing the gap between "AI could help here" and a tool the team actually uses. What your team does: Customer Support, spanning Core Support, Technical Escalations, and Workforce Management, makes sure our people, tools, and processes are lined up to meet our customers where they are.
Customer Support Engineer - PCB KLA CorpCustomer Support Engineer - PCBHillsboro, OR$29.19–$49.62 / hourOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Primary Function: Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received.
VP, Global Customer Support ClioVP, Global Customer SupportVancouver, WA$261,200–$485,000 / yearDeploy intelligent AI voice and chat agents capable of handling complex, multi-product workflows for legal professionals, and set the governance for escalation logic, confidence thresholds, knowledge curation, and human-in-the-loop design. You will own the end-to-end support experience across Clio's core practice management platform and Clio Work, our intelligent Legal AI assistant, leading a 150+ person global organization across five locations and a portfolio of AI agents operating alongside them.
Customer Support Learning & Enablement Specialist Mercury Technologies IncCustomer Support Learning & Enablement SpecialistPortland, OR$106,200–$132,800 / yearDesign high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats - including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments). Clear communication, systems thinking, and ownership: You translate complex ideas into simple, actionable content, partner effectively across teams to drive alignment, and think beyond one-off solutions-taking responsibility for outcomes and continuously improving how learning scales.
Customer Service Professional Technical Support & Process Improvement Rose InternationalCustomer Service Professional Technical Support & Process ImprovementPortland, Oregon$25–$30 / hourFull timeResponsibilities: "Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results. Qualifications/Skills/Experience: Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g.
Customer Service Representative U-HaulCustomer Service RepresentativePortland, ORPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
NewCustomer Service Representative I McLane Co IncCustomer Service Representative ITualatin, OR$20–$21 / hourWe look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries.
Customer Service Representative/ Lot Attendant U-HaulCustomer Service Representative/ Lot AttendantGresham, ORPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
NewCustomer Service Representative Amrize LtdCustomer Service RepresentativePortland, OR$26–$30 / hourThe Customer Service Representative is responsible for the order fulfillment process, from receipt of customer purchase orders to releasing orders for shipment, and for fielding inquiries and support requests from customers, sales, and other internal groups. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Customer Service Representative - Sample Receiving Motive Workforce SolutionsCustomer Service Representative - Sample ReceivingPortland, ORA growing laboratory services organization is seeking a detail-oriented Customer Service Representative to support sample receiving operations and client communications. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
Utility Customer Service Representative The City of GreshamUtility Customer Service RepresentativeGresham, OR$25.82–$32.97 / hourAdditional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employees contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year. Assist customers with questions and requests about accounts, bills, payments, due dates, service, water use, payment arrangements, and customer assistance programs.
Customer Service Representative LeAnn Dodge - State Farm AgencyCustomer Service RepresentativeBattle Ground, WASHINGTON$22–$28 / hourLeAnn Dodge State Farm Agency, located in Battle Ground, WA, is currently looking for a positive, professional, self-starter to join our team as a Customer Service Representative. As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Customer Service Representative American Leak DetectionCustomer Service RepresentativePortland, OregonOur millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. The Customer Service Representative at American Leak Detection of Oregon / SW Washington is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs.
Customer Service Representative - 1st Shift SIG SAUER CareersCustomer Service Representative - 1st ShiftTualatin, OregonThis position coordinates internally and externally to manage and support sales support functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens.
Customer Service Representative (Travel Industry) Enchanted Horizons TravelCustomer Service Representative (Travel Industry)Beaverton, OregonAs a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the planning and booking process, and help ensure a smooth, positive experience from start to finish. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.
Customer Service Representative Staffmark Group LlcCustomer Service RepresentativeMilwaukie, ORYou will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service. As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up.
Customer Service Representative Classic CollisionCustomer Service RepresentativePortland, OregonClassic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
Customer Service Representative Caliber CollisionCustomer Service RepresentativeBeaverton, OR$19–$22 / hourCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.