Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; Greets office visitors; directs visitors to appropriate office and/or provides information and assistance as requested; Provides a variety of information to the public regarding department procedures, policies and methods; Types, copies, files, processes, mails and/or transmits various documents, which may include forms, work orders, permits, correspondence, memos, reports, official or legal documents, notices, etc. Assists in entering, preparing and processing office records; Maintains various lists and logs; Compiles data for records and reports as requested; Processes incoming and outgoing daily mail; Collects, receipts and accounts for various fees and fines received; Performs other routine clerical work, including but not limited to copying documents, filing documents and retrieving files, sending and receiving faxes, entering and retrieving computer data, assembling materials, running errands, etc.