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Sample resume for a customer service representative

Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.

Sample resume for a customer service representative

Customer service representative resume

Does your resume serve your career, or does it leave you hanging? To be considered for top customer service representative jobs, you need a stellar resume. View the sample resume for a customer service rep below, or download the customer service representative resume template in Word. 

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Customer Service Representative Resume Sample

Marie Clark
Sometown, CT 55555 | Home: (860) 555-5555 | mc@somedomain.com | LinkedIn URL


Customer Service Representative | Call Center Settings


Polished, professional customer service rep offering:

  • Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Experience


ABC UTILITY COMPANY, Sometown, CT
Customer Service Representative, 5/2015 to Present

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
  • Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

DEF INSURANCE COMPANY, Sometown, CT
Customer Service Agent, 2/2010 to 5/2015

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.

  • Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2014. Ranking was based on customer satisfaction, speed of resolution and availability.
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methods. 

Education & Training


GHI CUSTOMER SERVICE SKILLS TRAINING

Completed five 4-hour modules of customer service training. Topics included how to:

  • Greet transfer and hold calls n  Build rapport, listen, clarify and manage conversational flow
  • Manage upset customers, conflicts and challenging situations n  Deliver outstanding service

XYZ HIGH SCHOOL, Sometown, CT  n  Graduate


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