Sample resume for a customer service representative
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Customer Service Representative Resume Sample
Sometown, CT 55555 | Home: (860) 555-5555 | email@example.com | LinkedIn URL
Customer Service Representative | Call Center Settings
Polished, professional customer service rep offering:
- Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
ABC UTILITY COMPANY, Sometown, CT
Customer Service Representative, 5/2015 to Present
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
DEF INSURANCE COMPANY, Sometown, CT
Customer Service Agent, 2/2010 to 5/2015
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.
- Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2014. Ranking was based on customer satisfaction, speed of resolution and availability.
- Co-developed on-the-job training program that reduced training time from eight weeks to five.
- Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methods.
Education & Training
GHI CUSTOMER SERVICE SKILLS TRAINING
Completed five 4-hour modules of customer service training. Topics included how to:
- Greet transfer and hold calls n Build rapport, listen, clarify and manage conversational flow
- Manage upset customers, conflicts and challenging situations n Deliver outstanding service
XYZ HIGH SCHOOL, Sometown, CT n Graduate