Wilmington, DE30+ days ago
The role is responsible for identifying and escalating customer harm, emerging complaint risks, and systemic issues; ensuring regulatory agency response obligations are met; and leveraging complaint insights to strengthen controls, remediate root causes, and improve customer outcomes. The Complaints Program Manager leads a team of Complaints Program Specialists and serves as a key compliance partner to Customer Experience, lines of business, Risk Management, Legal, Audit, and senior leadership.