Get Comfortable with Writing a Hospitality Resume
Do you need to write a persuasive hospitality resume to convince hiring managers to give you a callback? Working in hospitality your attention to detail and client focus approach is front and center on the daily. To write an effective resume you need to leverage those same skills and follow a few of our simple tips.
Build an Easy to Scan Structure
In your job you aim to provide guests with the best possible experience. Do the same for recruiters - make your resume a place they’d like to hang around. Make it visually appealing by making your sections clearly spaced out, and use bullet points to help them scan key information easily.
Hone in on the Right Hospitality Resume Skills
Selecting the top skills to include in your resume is crucial to landing your ideal job in hospitality. If you pick the right ones, you’ll be able to beat any AI-powered screening software and catch recruiters’ attention while highlighting what you do best.
How do know which ones to pick though? Easy, just check the job opening you’re applying for and use the same terms you find there. Here are a handful of the most common soft skills required in this field:
- customer service orientation
- teamwork
- problem solving
- stress and time management
- interpersonal and communication skills
- organization
- attention to detail
Don’t forget to also add relevant hard skills specific to the job at hand. For example, in hotel management proficiency in property management systems or accounting software are valuable to show. Below are some most popular platforms employers will expect you to know:
- RoomRaccoon
- Cloudbeds
- Encore
- RMS Cloud
- Little Hotelier
- Covia
- Quickbook
- FreshBooks
- NetSuite ERP
Make Your Results Count
Your applications should showcase your value to potential recruiters. Do more than listing your past job responsibilities and make an impact by quantifying your accomplishments with concrete numbers.
For example, some of the most common KPIs used in hospitality include:
- occupancy rate
- average daily rate or ADR
- online reviews
- average length of stay
Check out our resume example below for hospitality professionals to see all our recommendations in practice.
Hospitality Resume Template
CLAIRE SMITH
Orlando, FL 32801 | (555) 555-5555 | name@mail.com |linkedin.com/claire.smith
Highly motivated and meticulous hospitality professional with over 8 years of industry experience seeking a management position in a luxury hotel. Skilled in providing exceptional customer service with a 95% satisfaction rate, managing teams with less than 10% turnover, and developing creative solutions to exceed guest expectations. Proficient in property management systems and financial reporting software.
SKILLS
- Property management systems (PMS, Covia, Encore)
- Financial reporting software (QuickBooks, Excel)
- Team management and leadership
- Guest service and satisfaction
- Sales and marketing
- Cost control and budgeting
PROFESSIONAL EXPERIENCE
Luxury Resort Two, Orlando, FL | May 20XX - Present
Assistant General Manager
- Manage all aspects of daily resort operations, including front desk, housekeeping, food and beverage, and maintenance departments.
- Develop and implement strategic plans to increase guest satisfaction and improve employee engagement.
- Oversee scheduling, payroll, and performance management for a team of 50 employees.
- Achieve and maintain a 90% occupancy rate and a 350$ average daily rate through effective sales and marketing strategies.
- Implement cost-saving measures resulting in a 15% reduction in overall expenses.
- Reduced employees’ turnover to 10% by introducing cross-training
Luxury Hotel One, Orlando, FL | July 20XX - May 20XX
Guest Relations Manager
- Provided exceptional customer service to guests, resulting in a 95% satisfaction rate.
- Supervised front desk and concierge staff, ensuring smooth check-in and check-out processes in under 7 minutes per client on average.
- Collaborated with marketing team to develop and implement promotional offers, with a resulted 15% increase in bookings.
- Trained and coached 20+ new staff members, resulting in improved guest satisfaction and staff retention.
EDUCATION
University One, Orlando, FL | Graduated May 20XX
Bachelor of Science in Hospitality Management
CERTIFICATIONS
- Certified Hospitality Professional, Association One, 20XX
- Certified Hospitality Department Trainer, Association Two, 20XX
- Certified Hospitality Digital Marketer, Association Three, 20XX
Hospitality Manager Growth Projections
The growing interest in tourism presents promising career opportunities for hospitality managers. The U.S. Bureau of Labor Statistics predicts a growth rate of 18% over the next decade, which is considerably higher than the projected 5% growth for other occupations.
With over 7,100 job openings available each year for tourism managers, there couldn’t be a better time to craft your hospitality resume and start applying. You’ll have plenty of choice too, since you can work in a variety of environments, including:
- hotels, motel, inn, hostels, resorts
- restaurants
- cruise ships
- amusement parks
- casinos
- spas
How Much You Could Earn
The salary you can expect working in hospitality depends first and foremost on your exact job title. Below are some of the most common roles in this sector and their average wages per year:
- hotel manager: $46,987
- hospitality front office manager: $37,947
- restaurant / food service manager: $43,530
- hospitality operations supervisor: $50,208
However, your specific industry also plays a big part in determining your earnings. For instance, here are the top-paying industries for lodging roles:
- deep sea, coastal, and great lakes water transportation
- special food services
- management of companies and enterprises
- business, professional, labor, political, and similar organizations
- gambling industries
As far as location goes, you’ll find the highest wages for hospitality jobs in the following states:
Curious to know if your hospitality resume would yield more in another area? Check how your city’s average pay compares to the above on Monster’s Salary Calculator. We’ll provide you with a detailed list of salaries for similar roles, along with helpful suggestions on sought-after skills to develop for your sector.
Find the Perfect Destination for Your Hospitality Resume
Check in to your dream job with help from Monster. Get a free resume assessment to kick off your job hunt right. We’ll analyze your resume and offer expert advice. Find out how to showcase your unique skills and experiences and optimize your resume with the right keywords for your role and land an interview faster.