Resume Examples for Claims Adjusters

A claims adjuster resume or CV varies significantly based on your experience level. Explore what to include at each stage to craft a resume that aligns with your career progression.

Entry-Level Claims Adjuster Resume

Ideal for recent graduates who need assistance writing a resume with no experience, this template is also suitable for those transitioning into claims adjusting from different career paths.

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Why this resume works:

This example highlights a strong educational foundation with a master’s degree in risk management and a bachelor’s in finance. Emphasizing relevant training allows entry-level applicants to showcase their qualifications while demonstrating critical thinking and customer service skills valued by hiring managers.

Mid-Career Claims Adjuster Resume

A good fit for claims adjusters with several years of experience, this template highlights recent achievements and supports progression into more specialized or leadership roles.

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Why this resume works:

With six years of experience, this claims adjuster demonstrates a solid history of reducing costs and improving service quality within the insurance industry. The combination format highlights both technical skills in claims evaluation and risk analysis alongside professional achievements, making them an ideal applicant for senior roles in claims management.

Experienced Claims Adjuster Resume

An ideal choice for seasoned claims professionals with over 10 years of experience, this template supports job seekers pursuing senior-level positions in claims adjustment and management.

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Why this resume works:

This resume prominently features the reverse-chronological work history, showcasing over 10 years of experience as a claims adjuster. Education is positioned lower on the page, reflecting that practical expertise in claim processing and negotiation is prioritized over academic credentials in this industry.

Claims Adjuster Resume Template (Text)

Use this customizable text format of a claims adjuster resume to copy, paste, and modify directly in your document.

John Rodriguez

Westbrook, ME 04094

Professional Summary

Claims Adjuster with 5 years’ experience in insurance, risk assessment and customer service. Proven record in reducing costs and improving efficiency. Certified Claims Adjuster with a master’s degree in Business Administration.

Work Experience

March 2024 – May 2026

Reliable Insurance Group – Westbrook, ME

Claims Adjuster

  • Resolved claims, saving $200K annually.
  • Reduced processing time by 40%.
  • Handled 150+ claims monthly.

May 2022 – February 2024

Guardian Assurance Co. – Westbrook, ME

Insurance Claims Specialist

  • Evaluated claims, improving efficiency by 30%.
  • Achieved 98% customer satisfaction.
  • Processed claims worth $3M+.

May 2021 – April 2022

Pinnacle Coverage Solutions – Westbrook, ME

Claims Analyst

  • Analyzed claims data, reducing errors by 25%.
  • Streamlined workflow, saving 15% in costs.
  • Handled risk assessments for 200+ cases.

Education

May 2021
University of Texas Austin, TX
Master’s Business Administration

May 2019
Texas State University San Marcos, TX
Bachelor’s Finance

Certifications

  • Certified Claims Adjuster – Insurance Institute
  • Fraud Prevention Specialist – National Insurance Bureau

Skills

  • Claims Evaluation
  • Risk Assessment
  • Customer Service
  • Data Analysis
  • Fraud Detection
  • Problem Solving
  • Negotiation
  • Time Management

How to Write a Claims Adjuster Resume

As a claims adjuster, understanding how to write a resume involves showcasing your analytical skills and relevant experience while using a clear format that stands out. Use the guidance below to emphasize your strengths and tailor your resume for the positions you’re aiming for.

1. Contact Info

Your contact information should be clear, professional, and easy to find at the top of your resume.

Make sure to include:

  • Full name
  • Phone number
  • Professional email address
  • City and state (ZIP code is optional)
  • LinkedIn profile or personal portfolio (if relevant)
TipPRO TIP

Avoid sharing irrelevant personal details like your Social Security number, age, or religious affiliation unless specifically requested by the employer.

2. Resume Profile

A resume profile is a brief introductory section (two to four sentences) that highlights your professional identity and key skills. It serves as an engaging pitch to hiring managers, sparking their interest and prompting them to explore your qualifications further.

Positioned at the top of your resume, this profile can take the form of either a summary or an objective, each tailored for distinct purposes. Understanding these differences will help you make the most effective choice:

  • A resume summary highlights your key achievements, relevant expertise, and essential skills to capture the attention of hiring managers. This format is particularly useful for individuals with established work experience or transferable skills who want to demonstrate their contributions as a claims adjuster.
  • A resume objective is a forward-looking statement that highlights your career aspirations and what you aim to achieve in your next role. It’s particularly useful for recent graduates, individuals transitioning into new fields, or those with limited relevant experience, such as entry-level applicants.

Let’s take a look at an example of each to see how a resume summary and a resume objective differ:

Claims adjuster resume summary example:

Detail-oriented claims adjuster with over 6 years of experience in assessing property and casualty claims in both residential and commercial settings. Proficient in negotiation, analytical evaluation, and customer service excellence. Acknowledged for improving claim resolution efficiency and fostering positive client relationships through effective communication.

Claims adjuster resume objective example:

Recent graduate with a degree in business administration and eager to launch a career as a claims adjuster within a dynamic insurance environment. Committed to upholding integrity and fairness while contributing strong analytical skills and attention to detail to improve the claims process at a progressive insurance company.

3. Work Experience

The work experience on your resume is an important element of your professional profile. Employers assess your job history to see not only where you’ve been but also the tangible impact you’ve had in past roles.

Your background in claims processing and negotiation showcases how you’re well-prepared for the adjuster position.

The work experience section should contain:

  • Job title
  • Employer name and location
  • Dates of employment (month/year)
  • 3–5 bullet points describing your relevant responsibilities and achievements

Tailor your content to reflect the specific claims adjuster role you’re pursuing. Start each bullet point with an action verb (like “Evaluated,” “Processed,” “Negotiated”) to create a strong statement that highlights your skills.

Incorporate quantifiable information or metrics whenever possible. Specific numbers, such as claim amounts processed or resolution rates, help illustrate your contributions and differentiate you from other job seekers.

In general, consider following the format of:

[action verb] + [responsibility] = [result/achievement]

For example:

Processed and evaluated 200+ insurance claims monthly, achieving a 95% accuracy rate in assessments and reducing processing time by 30%.

Note that you can also flip the result/achievement with the responsibility:

Improved customer satisfaction scores by 20% through timely communication and effective resolution of claims disputes.

Explore additional work experience examples for claims adjusters further down the page.

4. Skills

The skills section provides a concise overview of your abilities as a claims adjuster. This allows hiring managers to quickly evaluate your qualifications.

Skills can be categorized into three distinct groups:

  • Soft skills are essential interpersonal abilities that influence how claims adjusters interact with clients and colleagues. Skills such as negotiation, active listening, empathy, and resilience are important for resolving disputes and building trust.
  • Hard skills are specific, measurable abilities gained through education, training, or experience. For claims adjusters, examples include evaluating insurance claims, assessing damages, and negotiating settlements.
  • Technical skills refer to the specific abilities required to perform tasks in a particular field. In claims adjustment, this includes skill in claims management software, knowledge of relevant regulations, and familiarity with data analysis tools.

In general, aim to include a balanced array of skills that align with the job description to showcase your full value. See below for more profession-specific skills examples for a claims adjuster resume.

TipPRO TIP

If you’re a newer claims adjuster, consider placing your skills section higher on the resume right after your summary. If you have more experience, it’s better to position this section lower and weave your skills into your work history for a cohesive presentation.

5. Education

Understanding how to list education on your resume is important for showcasing your qualifications. Begin by listing your most recent or relevant degree, making sure to include both the degree type and the name of the institution.

If you have recently graduated, consider adding details such as your graduation year, GPA (if it’s 3.5 or higher), any honors received, or relevant coursework that highlights your skills and knowledge.

Claims adjuster resume education section example:

Bachelor of Science in Business Administration (BSBA)
University of Florida, Gainesville, FL
Graduated: 2024 | Summa Cum Laude

TipPRO TIP

If you’re progressing from an Associate Degree in Claims Adjusting to a Bachelor of Science in Insurance, or have earned another relevant degree, list both in reverse-chronological order.

6. Certifications

Listing certifications on your resume can help offset limited experience and showcase your commitment to the field. While these are not always a standard part of traditional resumes, this section is valuable for many professionals in claims adjusting. Employers often require specific credentials for specialized roles, such as property damage or liability adjustment.

Be sure to provide only relevant certifications and credentials that strengthen your application. Keeping these qualifications current and clearly formatted will improve your chances of standing out to potential employers.

Claims adjuster certification examples:

  • Claims Adjuster Certification | National Association of Insurance Commissioners | Expires: 12/2027
  • Property & Casualty Insurance License | State Insurance Department | Expires: 05/2028
  • Certified Insurance Counselor (CIC) | National Alliance for Insurance Education & Research | Expires: 09/2028
  • Fraud Claims Specialist Certification | Insurance Fraud Bureau | Expires: 11/2027

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Tailor Your Work History to Beat the ATS

Your work experience is more than a list of job titles. It’s an opportunity to highlight the measurable impact you’ve made on claims resolutions, customer satisfaction, and policy compliance. By focusing on these achievements, you can craft an ATS-friendly resume that applicant tracking systems (ATS) can easily scan and process.

To build a strong work history, customize it for the specific claims adjuster role you’re aiming for by incorporating relevant keywords. Begin by analyzing the job description in detail to identify frequently mentioned skills or qualifications. Incorporate those elements into your experience descriptions wherever applicable so they align with the employer’s expectations.

These examples are pulled from our most-used entries in the resume builder—based on what hiring managers respond to most.

  • Processed and reviewed 50+ claims weekly, reducing resolution time by 20%.
  • Collaborated with legal teams on complex cases to ensure compliance with industry regulations.
  • Used Xactimate software for accurate damage assessments and efficient claims processing.
  • Mentored new adjusters in documentation standards, improving team accuracy and productivity.
  • Negotiated settlements with policyholders and external parties, achieving a 95% satisfaction rate.

Example of Skills for Claims Adjusters

Including the right skills for your resume demonstrates to employers and ATS that you possess the necessary abilities for a claims adjuster role. Since resumes are typically scanned quickly, ensure your skills are specific, relevant, and closely aligned with the job description.

This list of skills reflects what is currently valued in the claims adjusting field. These capabilities often appear in successful resumes and resonate well with hiring managers searching for qualified applicants.

5 Soft Skills for Your Resume or CV

  • Effective negotiation skills
  • Attention to detail
  • Analytical thinking
  • Strong communication abilities
  • Conflict resolution expertise

5 Hard Skills for Your Resume or CV

  • Claims investigation and analysis
  • Insurance policy interpretation
  • Damage assessment (Xactimate)
  • Negotiation and settlement
  • Fraud detection

What’s a Fair Claims Adjuster Salary?

Understanding the salary landscape for claims adjusters nationwide helps you evaluate job offers, negotiate better pay, and make informed career decisions. The data below comes from the U.S. Bureau of Labor Statistics (BLS) and reflects the most recent nationwide averages for claims adjusters.

Factors such as geographic location, years of experience, certifications, and specific areas of expertise can significantly influence your actual earnings. Adjusters working in large metropolitan areas or with specialized skills in property or liability claims often earn higher salaries compared to those in smaller markets or less complex roles.

Alabama$76,630
Alaska$89,220
Arizona$69,310
Arkansas$73,920
California$92,060
Connecticut$93,640
Delaware$82,380
District of Columbia$92,830
Florida$74,190
Georgia$76,510
Hawaii$80,210
Idaho$72,160
Illinois$76,930
Indiana$71,810
Iowa$71,750
Kansas$78,530
Kentucky$73,900
Louisiana$71,200
Maine$78,180
Maryland$91,080
Massachusetts$88,090
Michigan$77,280
Minnesota$80,330
Mississippi$75,060
Missouri$76,040
Montana$68,900
Nebraska$74,010
Nevada$70,820
New Hampshire$82,250
New Jersey$90,390
New Mexico$69,570
New York$88,020
North Carolina$75,220
North Dakota$66,010
Ohio$65,300
Oklahoma$70,330
Oregon$82,070
Pennsylvania$80,690
Rhode Island$87,280
South Carolina$75,290
South Dakota$78,610
Tennessee$76,260
Texas$81,100
Utah$71,880
Vermont$78,930
Virginia$80,890
Washington$83,810
West Virginia$72,700
Wisconsin$75,670
Wyoming$76,990
Guam$55,110
Puerto Rico$47,940
Virgin Islands$65,370

Key Takeaways

  • Customize your resume for each job application. Use terminology from the job description to resonate with both ATS and hiring managers.
  • Highlight quantifiable results to demonstrate your impact. Specify achievements (e.g., claim settlements, processing times, customer satisfaction ratings) for greater emphasis.
  • Select an appropriate format based on your experience. Entry-level adjusters might opt for a functional layout, whereas seasoned professionals often prefer reverse-chronological formats.

More Resume & CV Examples

Frequently Asked Questions

Last Update:

What resume format should I use for my claims adjuster resume?

There are three main resume formats to consider when applying for a claims adjuster role. Your choice should reflect your experience level and highlight the skills or achievements you want to showcase:

  • Chronological: The most popular format, a chronological resume focuses on your work experience, detailing your responsibilities and achievements in reverse order. This format is ideal for job seekers with a relevant job history that reinforces their qualifications and demonstrates their expertise as claims adjusters.
  • Functional: Also known as a skills-based resume, the functional resume emphasizes a qualifications summary and an expanded skills section to showcase your relevant abilities. This approach minimizes focus on work history, making it helpful for job seekers without relevant experience or those facing employment gaps.
  • Combination: A combination resume integrates chronological and functional elements, featuring a detailed skills section alongside work experience. This format benefits claims adjusters by allowing them to emphasize their expertise in claims handling while showcasing their career growth and relevant accomplishments.
Should I include a cover letter with my resume?

Yes, you should include a cover letter with your claims adjuster job application. A strong cover letter allows you to outline your interest in the position and the company while showcasing relevant experience that may not be highlighted in your resume. It demonstrates to potential employers that you’ve invested time in tailoring your application, giving you an advantage over job seekers who opt out of this important step.

If you’re feeling uncertain about writing a cover letter, don’t let that deter you from including one. Numerous resources are available to guide you through the process, such as articles on how to write a cover letter, various examples tailored for the insurance industry, and different formats to choose from based on your personal style and experience level.

For those looking for efficiency, tools like a cover letter generator can assist in crafting a polished cover letter by offering structured templates and suggestions tailored to your specific job application.

How long should a claims adjuster resume be?

When crafting a claims adjuster resume, aim for one page if you have less than 10 years of experience. This concise format allows you to showcase relevant skills, certifications, and achievements without overwhelming potential employers. Highlight your skill in claim evaluations and customer service while keeping the focus sharp.

For those with extensive experience or specialized roles, two pages can be appropriate. Ensure that every detail adds value and stays relevant to the position. Clarity is key, so organize your information logically to make a strong impact on hiring managers.

What keywords should I include to pass applicant tracking systems (ATS)?

To ensure your resume passes ATS screening, focus on incorporating keywords and phrases directly from the job posting. Look for essential terms like “claims processing,” “policy analysis,” or “negotiation skills” that highlight your qualifications. Using these specific phrases helps the ATS recognize your fit for the role.

Additionally, don’t forget to mention relevant certifications such as Licensed Adjuster or Associate in Claims. Include any technical tools you’re familiar with, like Xactimate or ClaimCenter, to strengthen your application. Tailoring your resume this way significantly boosts your chances of getting noticed by hiring managers.

Elizabeth Muenzen profile image
Elizabeth Muenzen Career Advice Writer

Elizabeth Muenzen is a Certified Professional Resume Writer (CPRW) and member of the Professional Association of Resume Writers & Career Coaches who empowers job seekers to take control of their career paths using Monster’s comprehensive job search and resume tools.

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