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Hotel Front Desk Resume Sample

Choose the right skills and experience for your resume to have the most impact.

By Kathleen Walder, Monster Contributor

When you’re ready to check out of one hotel desk job and check into another, one of the keys to your success will be your hotel front desk resume. Are you wondering where to start and what to include? No worries—Monster is here to help. Let’s look at what you’ll need to write a top-tier resume.

If you’re responding to a job ad, start there. Pay close attention to what the ad says about responsibilities and characteristics. You might want to write them down in a list. Then look at your hotel front desk resume (or that blank sheet of paper if this is your first resume) and see which of your skills and experiences match what’s in the ad. You’ll want to accentuate those by putting them in your professional summary or working them into your job experiences.

Hotel Front Desk Resume

LORELAI GILMORE

Stars Hollow, CT 06790 | 555.555.5555 | lorelai.gilmore@email.com | LinkedIn/lorelai.gilmore

Hotel Front Desk

Hotel reservation specialist with 10+ years of experience in customer service, operational efficiency, interpersonal communications, and operations across diverse teams. Extremely organized in coordinating complex workflow and logistics. Effectively balances competing priorities in fast-paced, client-facing environments.

Core Competencies: Customer Service & Support | Interpersonal Communications | Goals and Performance

Administrative Duties | Problem/Conflict Resolution | Operational Focus & Efficiency | Scheduling | Recordkeeping

Certifications & Technical Skills

Dale Carnegie Annual Training Seminar

Corporation One Customer Service & Support Course

Professional Experience

Hotel Front Desk Clerk | Company One | Stars Hollow. CT | 20XX to Present

Accommodates hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Greet upwards of 100 customers, patrons, or visitors each day.
  • Issue room keys and provided escort instructions to bellhops.
  • Provide guests with general information about the hotel and surrounding area and stay relevant on local attractions.
  • Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
  • Earned Customer Service Award, 20XX; selected out of 150 employees.

Hotel Front Desk Clerk |Company Two | Salisbury, CT | 20XX – 20XX

Welcomed guests, managed online and telephonic bookings, and verified guests' payment methods during check-in.

  • Assigned rooms to guests and informed them of any specials offered by the hotel.
  • Organized transport services for guests at their request.
  • Provided guests with information about the hotel.
  • Arranged tours, taxis, or restaurant reservations for customers.

Hotel Front Desk Clerk | Company Three | Goshen, CT | 20XX – 20XX

Greeted and welcomed guests. Answered all incoming calls and redirected them or took messages.

  • Checked guests in and out, assigned rooms, and processed payments.
  • Completed all customer service tasks upon check-in quickly and without sacrificing accuracy.
  • Maintained occupancy records, confirmed or changed room reservations, and provided information about the hotel’s policies and services.
  • Frequently earned words of praise from the supervisor as relayed from numerous satisfied clients.

Hotel Front Desk Clerk | Company Four | Kent, CT | 20XX – 20XX

Welcomed guests in a friendly, prompt, and professional manner. Took and delivered messages for guests and handled requests/complaints.

  • Checked guests in, issued room keys, and provided information on hotel services and room location.
  • Ensured required identification was taken from guests at check-in in line with local requirements.
  • Upsold rooms where possible to maximize hotel revenue.
  • Issued, controlled, and released guest safe-deposit boxes in line with hotel procedures.
  • Checked guests out, including resolving any late or disputed charges.

Education

Associate of Arts, Hotel/Resort Management | College One | Hartford, CT

You can download this hotel desk clerk resume sample here.

The median pay for a hotel desk clerk is $13.69. You may make anywhere from $11.64 to $18.88 depending on your experience and location. You can use Monster’s Salary Tool to get a closer look at what a hotel front desk clerk would make in your city.

Employees for hotel front desk jobs are in high demand in these areas:

You can also take a look at all hotel front desk jobs around the country that Monster has listed.

Make Sure Your Hotel Front Desk Resume Gets a Good Reception

If your brain is at capacity and you’d like some help with your resume, the professional resume writers at Monster Resume Services are here to help. They will assist you in prioritizing your skills and writing a professional summary, along with everything else you need to have a five-star hotel front desk resume.