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Sample resume for experienced IT help desk employee

Sample resume for experienced IT help desk employee

If you want a shot at IT help desk jobs, your resume needs to best portray your unique experience in the technology field. For inspiration, view the sample resume for an IT help desk worker below, and download the IT help desk resume template in Word. 

Jobs working the IT help desk are projected to grow by 11% (Or 88,500 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). You’ll find the highest level of employment for this job in the following states: California, Texas, New York, Florida, and Illinois; and in the following metropolitan areas: New York City, Chicago, Dallas, Atlanta, and Washington, DC.

As an IT help desk worker, you can expect to make a median wage of $52,810 per year, or $25.39 per hour, according to the BLS.

Additionally, you can learn more about IT careers and search for IT help desk jobs on Monster.

 

IT Help Desk Resume Template

 

Brianna Davis
Sometown, ME 55555 | LinkedIn URL | bd@somedomain.com | (555) 555-5555


Technical Support Specialist | Helpdesk Technician


Dedicated helpdesk professional currently providing technical support in a 450+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.

Expertise:

Technical Troubleshooting
End User Training
Virus Detection, Removal & Prevention
IT Infrastructure & Performance Tuning

System Upgrades & Optimization
Security, Backup & Recovery Solutions
Technical & User Documentation
Relationship Management


Technical Summary


Certifications:

Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP)

Platforms:

Windows, Unix, Linux, Mac OS X, iOS, Android

Networking:

LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers

Hardware:

iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors

Applications:

Zendesk, Microsoft Dynamics NAV, Norton / McAfee Antivirus, Symantec Backup Exec, Symantec Ghost Solution Suite, Norton Internet Security


Professional Experience


Abc Company, Sometown, ME  |  Desktop Support Specialist, 6/2014 to Present

Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.

  • Closed 95% of trouble tickets on the first call without escalation.
  • Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
  • Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.
  • Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.

DEF Company, Sometown, ME  |  Helpdesk Representative, 12/2010 to 5/2014

Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.

  • Cut incident callback rate by 12%; used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.
  • Awarded “Star Employee” three times for delivering outstanding technical support and customer service.

Education & Training


ABC COLLEGE, Sometown, ME  |  Associate of Science in Computer Information Systems

Courses: Server Infrastructure | Windows Server 2016 Enterprise | Cloud Configuration | Network Architecture, Operations, Security and Troubleshooting

 

Troubleshoot your resume

Everyone needs a little support from time to time. When it comes to your resume, could you use some help standing out from the competition? Get a free resume evaluation today from the experts at Monster's Resume Writing Service. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression. Think of it as quality assurance for your job search.


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