Entry-Level Customer Service Resume Sample
As someone who's newly approaching the service arena, you'll want an entry-level customer service resume that highlights your talents in a clear and effective way. This will help you to be a successful candidate for the leading customer service positions. Not sure how to do that? Customer service resume examples, such as the one that resume expert Kim Isaacs created below, can give you ideas on how to communicate the value you offer.
Get started on a strong note with a customer service representative resume headline that grabs the reader's attention. Your headline should be punchy, brief, and get to the heart of why you're awesome at your job. We separated the applicant's headline with ellipses, but you can choose to use dashes or asterisks or another symbol that isn't too distracting.
A great resume also includes a career summary beneath your headline, which compels the hiring manager to keep reading. In our customer service representative resume summary, you'll see how we called out the candidate's attributes and successes in a bulleted format. Don't feel like you have to stick to paragraph form if making a bulleted list would be easier for you. Note that a summary can replace a traditional customer service representative resume objective, which serves essentially the same function.
Entry-Level Customer Service Resume Sample
Patricia Snow
Sometown, WI 53215
Phone:(555) 555-5555
Email: ps@somedomain.com | LinkedIn URL
Customer Service Representative
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
- Dynamic customer service professional experienced in both call-center and retail store settings.
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Highly professional—dependable, reliable and able to perform duties with minimal supervision.
EXPERIENCE
ABC Company, Sometown, WI (National retail brand with a fast-growing catalog operation)
Customer Service Representative, 9/20xx to Present
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
DEF Company, Sometown, WI (Sometown's largest showroom for residential and commercial flooring)
Customer Service Representative, 6/20xx to 9/20xx
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
- Recommended solutions within customer budgets and proactively followed up with all leads.
Education
ABC High School, Sometown, WI
Diploma, 5/20xx
Seminars completed:
The Customer Focus | Creating Win/Win Relationships | The Customer Is Always Right
Available for evening and weekend shifts
You can also download the entry-level customer service representative resume template in Word.
The median annual salary for a customer service representative is $37,283 per year, according to Monster. There are high levels of employment for this job in the following areas:
Find out what you could make in your neighborhood by using the Monster Salary Tool. You can also search all customer service jobs on Monster.
Have Your Resume Approved by the Pros
An entry-level customer service resume should detail your skills and accomplishments, but that can be easier said than done. Need some assistance? Get a free resume evaluation from Monster to make sure all the pieces are in their proper places.