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Entry-level IT resume sample

This sample resume shows how recent technology graduates can translate their internship experiences into strong material for their resumes.

Entry-level IT resume sample

Resume for new grads trying to break into IT

Are you a recent technology graduate wondering how to translate your internship experiences into strong material for your resume? For inspiration, view the sample resume below, and download the entry-level IT worker resume template in Word. And if you need more help, get a free resume evaluation today from the experts at Monster's Resume Writing Service.

Additionally, you can learn more about IT careers on Monster.


Entry-Level IT Worker resume template

Michael Alexander
Sometown, MA 02108  l  (555) 555-5555  l  l  LinkedIn URL

Entry-Level Help-Desk Technician

  • Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.


XYZ UNIVERSITY, Sometown, MA | 108/120 Credits Earned
Pursuing a B.S. in Computer Information Systems  l  GPA: 3.7/4.0

Concurrent Employment with College Studies:

  • Student Help Desk Technician (2015 to Present): Provide networking/desktop support and perform mainframe and account-maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
  • Sales Representative, ABC Retail Co. and DEF Store (2015 to 2016): Leveraged strengths in persuasive communications and consultative sales to become a top sales performer for both retailers (including top 10 rankings out of a 100-member sales force).

Technology Summary


CompTIA A+, HDI-Support Center Analyst (HDI-SCA)


CICS/ISPF/Mainframe, Unix, Linux, Windows, Novell NetWare, Mac OS X, Mobile


Oracle, Access, Relational Databases


Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, JavaScript


MS Project, MS Visio, MS Office

IT Experience

ABC COMPANY, Sometown, MA | Help Desk Analyst  l  Intern, 2016 to Present

Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.

Selected Contributions:

  • Researched and developed knowledgebase articles for Windows 10 issues, resulting in a 35% increase in first-call resolutions and $5K in annual savings.
  • Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).
  • Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

Available for Relocation & Travel


Want to move your application to the top of the pile?

Now that you've written your resume, it's a good idea to have someone critique it before you hit submit. After all, the competition to break into the tech field can be pretty stiff. Get a free resume evaluation today from the experts at Monster's Resume Writing Service. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression.

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