Career AdviceResumesManagement Resume Examples

Supervisor Resume Sample

By Monster Contributor

Do you have what it takes to be a standout leader? To be considered for top supervisor jobs, resume expert Kim Isaacs says it helps to have a comprehensive supervisor resume.

Not sure how to begin? Under your contact information, start with a brief, but compelling supervisor resume objective or professional summary. In three sentences or less, tell potential employers who you are, what you excel at, and how you’ll help their business succeed.

Then, move on to the skills section. Recruiters are looking for both hard and soft skills. How do you choose which skills to include in your supervisor resume? Read through the job ad to find the skills they’re looking for in a candidate. In-demand supervisor resume skills examples include:

  • Teambuilding
  • Staff training and development
  • Customer service excellence
  • Customer relations
  • Loss-mitigation strategies

For more resume writing tips, view this sample resume for a supervisor that Isaacs created below.

Supervisor Resume

VERONICA RHODES
Sometown, AR 55555 | (555) 555-5555 | vr@somedomain.com | LinkedIn URL

Supervisor of Cross-Functional Operations & Teams
Building Winning Work Cultures v Driving Customer Satisfaction and Productivity Results

Proactive, profit-driven supervisor of customer service operations for leading retail and supermarket chains. Deliver improvements to processes and employee development, driving breakthrough gains to customer satisfaction, workforce efficiency, revenues and margins.

Management Skills

  • Teambuilding and Leadership
  • Staff Training and Development
  • Customer Service Excellence
  • Store Merchandising
  • Customer Relations
  • Complaint Resolution
  • Front-End Cashier Operations
  • Cost Controls
  • Loss-Mitigation Strategies

Professional Experience

ABC COMPANY (Sometown, AR) | Customer Service Supervisor, 2014 to Present

Oversee customer service desk for high-volume superstore, supervising up to 10 associates per shift in carrying out daily customer service operations. Resolve customer issues, manage returns, document faulty merchandise and prepare undamaged merchandise for return to the sales floor.

Contributions:

  • Won approval for “Customer Service Walk-About” concept, reassigning associates from the service desk to the sales floor during slower periods to assist customers and support loss-mitigation goals.
  • Piloted Walk-About program in 2016, which proved so successful in increasing customer satisfaction that it is being rolled out district-wide.
  • Improved productivity of customer service desk by leading training initiatives and revamping schedules. Increased NPS by 18%, reduced overtime by 12% and accelerated returns processing time by 35%.
  • Led training for all associates on customer service best practices, credited as instrumental to store’s 10-point improvement on secret shopper score from 2015 to 2016.

DEF COMPANY (Sometown, AR) | Front-End Supervisor, 2012 to 2014 | Head Cashier, 2010 to 2012

Promoted to supervise front-end operations and cashier teams (up to 12 employees per shift).

Contributions:

  • Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-shift register drawer counts to 99.5%¾a new store record.
  • Increased average scanned items per hour to new bests during high-volume shifts, achieving a 15% productivity improvement.
  • Emphasized customer service excellence through ongoing training of front-line team members. Coached employees on ways to leave a positive impression to ensure customer loyalty.

Education & Training

XYZ HIGH SCHOOL (Sometown, AR) | High School Diploma
In-Service Training Courses: Supervisory Skills, Leadership & Goal-Setting, Loss Mitigation, Customer Service Best Practices, POS Systems, Inventory Management

Want to save some time? You can download the supervisor resume template in Word.

Management jobs are projected to grow 9% over the next 10 years, according to the Bureau of Labor Statistics (BLS). That’s about as fast as average for all occupations.

Supervisor salaries vary widely by industry. As a sales supervisor, you can expect to make a median salary of $59,752 per year. A warehouse or distribution supervisor makes a median of $28.62 an hour. Want to find out what supervisors make in your neck of the woods? You can use Monster’s Salary Tools to find a specific salary range for your role and location.

Ready to start looking for a job? Check out these jobs from Monster that you might find interesting:

Find all supervisor jobs on Monster.

Need a Second Pair of Eyes on Your Supervisor Resume?

You know how to lead a team to success, but resume writing can still be a challenge for the fiercest of leaders. If you have a first draft of your supervisor resume ready to go, delegate the editing to the experts at Monster. We’ll scan your resume and send you free, detailed feedback about the content and format of your resume. Think of us as the newest member of your personal career dream team.