Concierge Resume Sample
Learn how to create an exceptional five-star resume that will open more doors.
You're a role model for service excellence. By nature, you have a keen eye for detail, a friendly personality, and enjoy interacting with others. From arranging dinner reservations and scheduling excursions to improving guest experiences and providing support to front-of-house, you're a wealth of knowledge in your field. So, you must convey these hospitality skills and talents in your concierge resume to catch the attention of a potential employer.
Your resume career summary gives hiring managers a glimpse into who you are as a professional concierge. They don't have time to read all the way through every resume they receive, so making a great first impression is crucial. Highlight your strongest attributes and accomplishments. Remember to use as many strong action verbs as possible and match your relevant skills to the job description.
Your primary focus as a concierge is elevating customer satisfaction and supporting business growth. But how can you make sure these stand out on your resume? The key is to emphasize your past accomplishments using numbers to show the impact you made.
For example, if your previous role was as a hotel concierge, you could say how you increased profits by 20% in one year through excursion sales promotions. Look over your achievements and find ways to add metrics or data to as many as possible.
If your current resume is less than satisfactory, or you’re building it from scratch, use our template below to help you get started.
Concierge Resume
First Last Name
City, State | Phone | Email | URL
Hotel Concierge
Service-driven Hotel Concierge with 20+ years of experience in Hospitality Leadership, generating business growth through passion, enthusiasm, and exceptional customer experiences. Proven background in solving challenging tasks, building local knowledge, and building rapport. Experienced in all aspects of guest interaction, maintaining the highest level of professionalism. Regarded as friendly and empathetic with the ability to work well under pressure.
KEY STRENGTHS
Hotel Operations | Guest Experience | Interpersonal Skills | Local Knowledge and Recommendations | Professional Presentation | Team Player | Caring and Patient
Highly Organized | Adaptable and Flexible
PROFESSIONAL EXPERIENCE
Lead Concierge | Hotel Name | 20XX - Present
Serve as primary contact for guests and visitors, answering questions regarding hotel services, features, and amenities and providing local recommendations.
- Create an atmosphere of hospitality and professionalism, accommodating special requests, when possible, quickly resolving concerns, and scheduling excursions.
- Respond to guest needs quickly and accurately, offering endorsements for local restaurants, museums, attractions, and directions.
- Build relationships with local contacts and vendors, constantly building a base of knowledge to support guests.
- Communicate directly with guests regarding luggage storage and packages, working closely with bell staff to ensure safe handling of all baggage and personal deliveries.
- Handle responsibilities and duties related to the Front Desk, Bell Desk, and Business Center when needed during high-volume times, improving guest experience with individualized, efficient service.
- Earned positive reviews, reliably recognized for productivity, performance, and positive attitude.
Concierge | Hotel Name | 20XX – 20XX
Directed guest concierge needs as an integral part of the hotel team, providing outstanding service to all guests. Responded to all questions with accurate information, kindness, and proficiency.
- Prioritized tasks to maintain consistent availability, offering individualized attention while creating a welcoming atmosphere.
- Increased customer satisfaction scores by 20% in 20XX/20XX and was named Employee of the Year in 20XX.
- Collaborated with concierge team members to improve understanding of local amenities and develop a shared list to enhance knowledge and service quality.
- Achieved $50K in excursion sales within 18 months, achieving positive sales growth five years in a row.
- Analyzed customer feedback to determine areas of improvement, establishing brand loyalty that led to a 10% increase in repeat visitors.
EDUCATION
Bachelor of Arts in Hospitality | College
Looking for Concierge Jobs?
Are you looking for some up-to-date pay data? According to Monster's Salary Tool, the median hourly pay for a concierge is $14.14, ranging between $11.99 and $18.16 per hour. You can get specific salary information for concierges in your area by typing in your job title and city to our tool. Here, you'll also see what similar jobs pay and the advanced roles you can pursue with more experience.
Check out the salaries for concierge jobs in these high-demand cities:
You can also explore all the other concierge jobs available on Monster.
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