How to Write a Medical Office Manager Resume
Are you a master at multitasking, planning, and dealing with doctors, nurses, and executives, but the idea of preparing a medical office manager resume gives you the chills? With a little bit of help from Monster, creating the perfect resume isn’t that difficult. On the contrary, it’s way easier than solving billing and insurance issues, managing financial operations, and training staff. Here are the key considerations to keep in mind when writing your medical office manager resume.
- Format: In a medical office manager job, organization is crucial, so you want to make sure your resume reflects that. So, start with a clean resume structure. Divide your information into five main sections including, contact information, career summary, skills, professional experience, and education. At the bottom you might also add hobbies and interests, but only if they are relevant to the job offer. Then, make your resume easy to read by using appropriate spacing, bullet points, italics, bolding, and highlighted paragraphs.
- Language: When it comes to the language you use in your resume to describe your past duties, go for active verbs. They are more powerful and persuasive, as they help recruiters envision you in the role. Make sure to also describe your achievements in a quantifiable way. This means using numbers, percentages and other useful data that present your real impact on the job.
Looking for a shortcut? Download the following resume sample, customize it with your details and save two copies. Convert one into a PDF and use it to apply to the current role you’re interested in. Keep the other as a base and slightly adapt it for every new position you pursue.
Medical Office Manager Resume Template
Jane Fonda
Tampa, FL 33592 | (555) 555-555 | janefonda@email.com | linkedin.com/jane.fonda
Bilingual Medical Office Manager
Healthcare Office Administration | Medical Records Management | Accounting Processes
Certified Medical Office Manager with bilingual proficiency in English and Spanish and proven knowledge of key medical terminology. Experience in medical billing, insurance verification, and Electronic Medical Record (EMR) management. Leverage strong communication and problem-solving skills to support patients, physicians, nurses, and administrators. Adapt quickly to shifting priorities and manage team workflow to ensure efficient operations and seamless patient experiences.
Key Skills
Healthcare Office - Operations Bilingual Customer Service - Insurance Verification
Appointment Scheduling - Medical Records - Management Billing, Collections
Bookkeeping and Medical Billing - Data Entry and Management HIPAA Compliance
Technical Profile: Office Ally, EMR, QuickBooks, MS Office: Excel and Word.
Professional Experience
Medical Office Manager | Company Two | Tampa, FL 10/20XX to Present
Lead team of seven administrative professionals, providing daily support to a private orthopedic clinic. Train team in records management, billing, communications, and customer support processes, providing ongoing coaching to improve productivity, performance, and compliance. Manage departmental accounting functions, including accounts payable, accounts receivable, billings, collections, and quarterly and end-of-year closing.
- Boosted compliance audit scores by 47% over the previous year by developing and implementing new training, visual reference guides, and daily checklists to improve team knowledge and accountability.
- Laid groundwork for team win of Best in City Award for customer experience by overhauling customer service practices to include performance metrics tracking, 1:1 coaching, and structured support processes.
- Steered practice’s COVID response, drafting and disseminating internal and external communications, procuring additional supplies in advance of shortages, and overhauling scheduling practices to minimize patient contact.
Patient Service Representative | Hospital One | Tampa, FL 01/20XX to 09/20XX
Delivered frontline customer support in a fast-paced hospital. Created, verified, and maintained medical and insurance records in accordance with operational procedures and regulatory requirements. Resolved in-person, phone, and email inquiries, set appointments, processed payments, and verified insurance.
- Coordinated hundreds of appointments weekly for a team of five physicians, scheduling visits, making follow-up and reminder calls, processing referrals, and rescheduling as needed for patients and clinicians.
- Earned Service Star Award, earning and sustaining top ratings across all customer service metrics – call resolution time, customer satisfaction, customer volume, and customer effort.
- Supported office manager in financial operations, processing copays, reconciling cash and charge batches, balancing cash drawer, and accurately preparing deposits.
Appointment Scheduling Assistant | Company One | Tampa, FL 10/20XX to 12/20XX
Provided bilingual customer service in a high-volume call center supporting ten general practice and specialty offices. Answered multi-line phone system, transferring calls, relaying information, and resolving inquiries. Assisted patients with scheduling appointments, verifying insurance, and coordinating referrals.
- Scheduled and confirmed 300+ appointments weekly for surgeries, office visits, and consultations across multiple offices.
- Reduced missed appointments by 45%, maximizing system features to send automated reminder emails and texts.
- Achieved and sustained performance targets, implementing structured workflows to increase productivity.
EDUCATION AND TRAINING
Bachelor of Science in Online Healthcare Management | University One | Tampa, FL 20XX
Medical Office Manager Certification (MOM) | Professional Association of Health Care Office Management (PAHCOM) | Online
HIPAA Compliance Training | Healthcare Training Center One | Online
Download our free medical office manager resume template to get started on yours.
Employment prospects for medical administrative managers are terrific, so start working on your medical office manager resume today. The Bureau of Labor Statistics foresees a 28% growth for this profession in the next ten years, with around 56,600 openings each year.
Regarding job compensation, Monster’s salary data reveals that the average wage for medical office managers sits at around $47,257 per year. However, that can vary based on your education, experience, and location. Here are some of the most in-demand cities for medical office managers.
Curious about how much you could be paid in the above areas or in others? Simply enter your profession and your town into Monster’s Salary Calculator. This free tool can help your medical office manager resume take you further by providing useful information for stepping up your job search game. Did you know, for instance, that by working on a few new skills medical office managers can progress into health information managers?
Make Sure Your Medical Office Manager Resume Falls in the Shortlists
Still unsure if your resume and cover letter deliver your talent and skills as they should? Makeover your resume thanks to Monster’s resume writing services. A certified resume writer will enrich your resume and customize it so that your applications get the attention they deserve from companies and recruiters.